Penguin Basements

Basement Renovation
Toronto ON M3J 2C4
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Reviews for Penguin Basements

Average customer rating:
8.9 10 (339 reviews)

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Jyotima in Toronto
Jyotima in Toronto
1 review Mississauga, ON
10/10

Legal Secondary Unit Basement

Penguin basements genuinely delivered as promised the secondary legal unit in the basement from getting the permit, architecture, building and inspections. My secondary unit registration was completed within 3 months from the start of the building of the basement. I am very happy with the quality and outcome of the product. Penguin basement follow the building code and their 2 year warranty program keeps your stress away. However, I would like to give one feedback that frequent site visits can reduce the rework and hence save the time and efforts. I would like to recognize Rodrigo, Steph, Jon, Drew, Bruno for their constant touch with owners and keeping them assured. Ofcourse, the Owner of the Penguin Guy should be appreciated for having such a transparent working model. Penguin basement keeps track of the schedule and co-ordinate all the activities with sub contractors and City.

Approximate cost of services:
$100,000.00
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Company Response

Our founder and CEO is extra passionate about secondary suites. He really believes they are the first step in building a property ladder and accumulating generational wealth. So needless to say, we are especially thrilled to read about a client's positive experience with these type of projects. Thanks for taking time to write a review; it is much appreciated.

natasha alessio
natasha alessio
1 review Innisfil, ON
10/10

FIY Basement

Rodrigo, David, Bruno and team have been wonderful in helping us build our basement. They completed everything we asked for and have been so good at answering all communications and questions quickly. They were very accommodating and we found everything went smoothly.

Approximate cost of services:
$60,000.00
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Company Response

We love when our clients get to know our passionate team members. We'll make sure they see this review. Thank you for taking time to write about your experience. We appreciate it. Enjoy your basement.

Private User
Private User
Private User reviews Oshawa, ON
10/10

Basement Finish

Penguin finished my basement quickly and professionally. The price was reasonable based on the multiple estimates I got and we received top notch project management from them. I will definitely be recommending Penguin to friends and family.

Approximate cost of services:
$90,000.00
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Company Response

We are proud of the fact that we have, for the most part, been able to hold pricing for 10 years while our competitors get more expensive. Thanks for the kind words. Enjoy your basement.

Kellen in Kitchener
Kellen in Kitchener
0 reviews Hamilton, ON
7/10

Project had a few issues but all were resolved

EDIT: All of my concerns below have been addressed/corrected to my satisfaction by Penguin.

Let me start by saying I don't write bad reviews. Most of the time I can't be bothered but I also don't like being the reason someone loses out on business. With that said, I feel very strongly about my experience with Penguin and have given them every opportunity to rectify my issues, to no avail.
I had them do a full 1 bed 1 bath rental unit in my basement and the beginning of the process was extremely smooth. The owner called and gave a hell of a sales pitch and the job was planned to my satisfaction. After demo and framing, things began to take a turn. The quality of work performed was lacking - including the electrical, painting, drywall finishing, and carpentry. I also found at least one worker drinking alcohol on the job.
I requested and hose bibb be replaced on the outside of the house by my driveway. I was charged $452 but the work wasn't done for months, despite constant reminders. After the interior was finished, that made replacing the hose bibb far more difficult so, without my permission, they drilled a hole on the complete opposite side of my house and installed a new hose bibb there, leaving the old one. When I told them that was unacceptable, the office said it was my fault because I didn't give them approval by a certain date. I then provided them proof that I did provide such approval and they instead offered me $100 to buy a hose to wrap around the house. I explained why that didn't solve the issue and they have still refused to either replace the hose bibb as agreed or provide a refund for the service not rendered.
There is also a bunch of warranty work (marked kitchen counter, scratched cabinets, gouged/stained floors, etc.) that I was told would be rectified over a month ago and and have heard nothing since.

I paid a premium price of $120k (was quoted much less) all said and done and I don't feel like I got what I paid for. Prior to hiring Penguin I read reviews mentioning inexperienced trades, no management coming to inspect the work done by the trades, mistakes covered up by more mistakes, and lack of responsiveness of the office staff who coordinate the work. Sadly, this too was my experience and I wish I wasn't so dismissive of the negative reviews.

EDIT: I have spoken with Penguin and they have advised that the issues highlighted in my review are in queue and will be addressed immediately. I am optimistic that I will have these issues remedied in the next couple weeks. I will update as the situation progresses as I look forward to a positive outcome with Penguin.

Review has 1 previous version
Approximate cost of services:
$120,000.00
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Company Response

Our team is currently working to address the situation and we will keep you updated throughout the process. We appreciate your patience and understanding in this matter.

Please feel free to reach out to us if you have any further questions or concerns.

Best regards,

Penguin Basements

Private User
Private User
Private User reviews Oshawa, ON
10/10

Basement Renovation

I am thrilled to provide a glowing review for Penguin Basements, the contractor that completed our basement renovation. From start to finish, our experience with them was exceptional, and we highly recommend their services to anyone in need of a basement renovation.

From the initial consultation, it was clear that Penguin Basements was committed to providing high-quality service and ensuring customer satisfaction. They took the time to listen to our needs and vision for the space and provided us with a detailed plan and timeline for the renovation. Throughout the entire process, they remained patient and accommodating, always willing to listen to our requests and make adjustments to ensure that we were completely satisfied with the work being done.

The quality of workmanship provided by Penguin Basements was outstanding. They used high-quality materials and paid great attention to detail, resulting in a beautifully finished basement that exceeded our expectations. Their team was professional, knowledgeable, and dedicated to ensuring that every aspect of the renovation was completed to our satisfaction.

One of the things that truly stood out about Penguin Basements was their commitment to customer satisfaction. Even after the job was completed, they came back to ensure that everything was perfect and made a final fix to a minor issue we had raised. Their willingness to go above and beyond to ensure that we were completely happy with the renovation was greatly appreciated and demonstrated their dedication to customer service.

Overall, we are extremely satisfied with the work done by Penguin Basements. They exceeded our expectations in every way, from the quality of their work to their attention to detail and commitment to customer satisfaction. We highly recommend them to anyone in need of a basement renovation and would not hesitate to work with them again in the future.

Approximate cost of services:
$90,000.00
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Company Response

Glowing reviews are our favourite reviews. If ably all jobs ran as smoothly and all clients were so well educated. Thanks for the kind words.

Sam in Burlington
Sam in Burlington
0 reviews Hannon, ON
10/10

10 Star Review

After reading the reviews of several companies, Penguin ended up being our first and only call when it came time to finish our basement. They were professional, courteous and very detail oriented; we have no regrets. We look forward to enjoying our new space for years to come.

Approximate cost of services:
$70,000.00
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Company Response

Thanks for the kind words Sam. We expect each and every member of Penguin to be the best at all times. Those that can't deliver don't last. Enjoy your bases.

Private User
Private User
Private User reviews Oshawa, ON
10/10

Basement renovation

The results of our basement renovation far exceeded our expectations. The whole project took less than 1 month. The process from start to finish was seamless, from our first contact with the office staff (thank you, Stephanie, Matthew, David, Rodrigo and Guy!) to the last construction day. We were very pleased with the high quality of the materials used for the renovation. I am especially excited about my new gym area! That is something I have always wanted.
We would like to extend a huge thank you to Felipe, Josh and their remarkable teams, including Joni and his team and the cleaning company as well as the bin delivery driver. We also want to extend our deepest thanks to all the workers. Their work ethic was exceptional. Respectful, kind, helpful. From the demolition (and framing, flooring, lighting, painting, plumbing) to the final day of clean-up, it was a great experience. During my working career, I dealt with many contracting companies and Penguin Basement was by far the most professional. The BuilderTrend app was a great way to stay in touch. Our emails were always answered promptly. We would not hesitate to contact the company again if we have any other renovation projects in the future. Highly recommended!
Thank you to all of you. You should be very proud of your work!

Approximate cost of services:
$58,000.00
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Company Response

Thank you for the kind words. We always work to meet the expectations, so to hear we exceeded them is certainly something we want to thank our team for. Enjoy the basement.

Alana
Alana
1 review Rockwood, ON
10/10

FIY Basement Renovation

Penguin completed a FIY (finish it yourself) basement renovation for us and we could not be more pleased with the work! Penguin did a complete demolition and rebuild of our basement and were incredibly efficient and effective.

This company has a streamlined system for basement renovations but also provides real quality work by a very talented team. The project manager, Rodrigo, provided exceptional service; he was always kind and communicative. He worked closely with us as we had some of our own trades involved in the project and he made sure everything went smoothly. All of the gentlemen on site were helpful and did amazing work! A special thank you to Bruno as he really took the time to explain things to us and listen to our wants.

I would say to look no further for a basement contractor because Penguin is the whole package!

Approximate cost of services:
$40,000.00
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Company Response

We are always happy to help, and are happier to hear the experience of working together with us was a pleasant one. How is the finishing progressing?

Cathy Di
Cathy Di
0 reviews Markham, ON
10/10

Great job with our basement reno!!! Hightly recommend.

Great experience. Very professional. This company moves like a well-oiled machine. Completion was ahead of schedule. Communication was great. Materials that were installed were high quality. Special shout-outs to Stephanie, Bruno, and Joshua! Great job guys. Highly recommend.

Approximate cost of services:
$75,000.00
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Company Response

Now if only every job and customer experience went so well ;-) that is for the kind words Cathy. It's a pleasure to work with a client and family that just gets the process and helps contribute to a positive outcome, which is what we all want. Enjoy your basement.

Jen & Jon
Jen & Jon
0 reviews Cambridge, ON
10/10

FIY Reno

We did a Finish It Yourself basement reno. We were happy with the whole project. From our initial consultation with Matt to our final call with Stephanie and Guy, everyone was great!
Thank you, Penguin Basements

Approximate cost of services:
$37,000.00
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Company Response

And thank you for being so easy to work with. We look forward to seeing photos of the final furnished space in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Penguin Basements

Penguin Basements is your full-service Basement Renovation Company.

Nothing beats a finished basement as a cost-effective way to add living space or rental income to your home in the Greater Toronto Region. Whether you need design, permits or a stunning build, be sure to call the Renomark certified contractor Penguin for a Free Estimate today.

You'll find hundreds of our satisfied customers all across Southern Ontario in the GTA, the Tri-Cities Area and the Greater Ottawa Area. Our experienced, trained professionals make it easy for Penguin Basements to stand behind every job we do. So, If there's a basement renovation in your future, contact Penguin Basements today, where 100% total satisfaction is guaranteed! Don't get scammed by fly-by-night operators, unrealistically low prices, too short build times or fake reviews. We invite you to visit us in person anytime.

• Basement Renovation Specialist
• Guaranteed Mold-Resistant Materials
• FREE In-Home Design & Estimate
• Easy Financing Available
• No Interest for 12 Months*
• Transferable Limited Lifetime Material Warranty
• 2-Year Comprehensive Warranty
• Exclusive Penguin Benefits

Be sure to check our one of our Basement Showcase Open House weekends where you can inspect our work up close and in person!

CATEGORIES
Basement Renovation
PRODUCTS
Fully finished basement design and build inclusive of Kitchens, Bathrooms and Custom features.
SERVICES
Basement renovations, basement waterproofing, foundation repair, crawl space encapsulation.
BRANDS
Penguin Family of Companies Penguin Basements Penguin Condo & Reno
STYLES
Classic, Country, Modern, Contemporary, Retro, Unique.
SPECIALITIES
Custom basement builds within your budget.
WEBSITE
http://www.basementscanada.com
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
120
LICENSES
Fully Licensed in every municipality we serve.
MEMBERSHIPS
BILD, RENOMARK
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2-Year plus Limited Lifetime Material Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.