Penguin Basements

Basement Renovation
906 Magnetic Drive Toronto ON M3J 2C4
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Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times

Reviews for Penguin Basements

Average customer rating:
8.9 10 (306 reviews)

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Robert in Ingersoll
Robert in Ingersoll
1 review Kitchener, ON
10/10

Finish it Yourself

After receiving multiple quotes from other contracting services, I found that Penguin provided the best value. They didn't try to gouge the price as one of the other larger contracting companies did.

I went with the FIY option where I could save a few bucks but have their crew complete the larger and more difficult services, such as framing, plumbing, electrical, drywall, mudding/taping/sanding.

There was one hiccup that was dealt with quickly and accordingly, not everything can be perfect. Penguin stands behind their work and I would recommend them to my friends and family.

Approximate cost of services:
$40,000.00
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Company Response

Thanks for taking time to write a review Robert. We do try and lead with an honest and accurate quote as we believe the only reason for a price increase is a change in scope. Otherwise the renovator should swallow overages. We were particularly impressed with how you handled the hiccup. Always a possibility in any job, and why we we always strive to rectify any issue, others, unlike yourself are not always understanding. We truly believe the best builds we do come down to great clients. Enjoy your basement.

Private User
Private User
Private User reviews Guelph, ON
10/10

Small Basement Finish

We hired Penguin to finish our ~500 sq foot basement and turn a 2 pc rough in into a 3 pc bathroom. We're a busy family really value the minimal spare time we have, so we wanted to hire a full service contractor who would handle permits and coordinate trades people.

Overall we are happy with the finished product. We went about 2 months over the initial timeframe, but this is quite good considering the job started during COVID/supply chain delays.

The tradespeople who came in were respectful of our home and the majority did a good job. We had a few concerns, but for the most part they were remidied.

The use of buildertrend allowed us to receive scheduling updates and oversee our project without constant phone calls. However, there was no lead person per se, which made communication a little challenging. Often our contact would change depending on the stage we were in, but weren't notified.

Overall we are happy with the job Penguin did. We're utilizing our entire home and have created more space and additional resources for our family.

Approximate cost of services:
$60,000.00
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Company Response

We again apologize for the length of the reno. But as you noted Covid seemed to impact everything and everyone. We are happy you are happy with the results. Enjoy the basement.

Randy G.
Randy G.
0 reviews , ON
10/10

Penguin - Superior Company and People

I would like to start off by saying how thoroughly impressed and appreciative I am of all the superior craftsmanship and professional demeanor of the staff at Penguin and its tradespeople. The team has been extremely helpful, understanding and have provided us with helpful advice and suggestions based on their extensive knowledge, expertise and experience.

Additionally, I would like to give special recognition to Guy, the General Manager, as it is clearly evident that he takes a hands-on approach to ensuring the quality of the workmanship, level of service and overall customer satisfaction is met.

In this regard, I must note that we encountered an issue with the design element in our kitchen which had the ancillary effect of also effecting the electrical plans. I was expecting a long, tedious and confrontational discussion with the team, however, this was far from what happened. After discussing the issue, we were able to come to a resolution to the matter that was 100% what I was hoping for.

Ultimately, I will undoubtedly be recommending to all my friends, family and colleagues to use Penguin as the preferred choice for home renovations because they are, quick, the industry-leading experts, kind, reasonably and fair-minded persons, customer-centric and all around good people. If any company deserves a 5-star rating it is definitely Penguin.

Approximate cost of services:
$80,000.00
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Company Response

You make us blush. Enjoy the basement.

Vesa & Chelsea
Vesa & Chelsea
1 review Newmarket, ON
10/10

Full Basement Reno

When we decided to renovate our basement, we did a lot of research and chose Penguin due to their reputation and past work. The team did a fantastic job across the full spectrum of activities - the basement was partially finished, so we had it demoed and completely re-done. The demo crew was quick and efficient, the framers and dry-wallers were a machine, and the trades all super reliable and skilled. What we really liked about Penguin was the expediency of the project and the fact that they had pretty much all of the materials on hand and in-stock. A thing to keep In mind is that with any construction project, make sure to be available and involved in the process. We wanted to make sure everything would be completed the way we liked, so we were pretty involved throughout the renovation. When you're able to be a part of the process, it makes things smoother and we were able to deal with any construction related challenges or changes as they came.

Approximate cost of services:
$130,000.00
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Alex
Alex
0 reviews Hamilton, ON
10/10

Basement legal suite

We contracted Penguin for our legal basement second suite. They handled all the permitting for us, and communication was excellent throughout the job. No reno goes 100% according to schedule (especially during COVID!) , but they were responsive and handled all the hurdles throughout the process. The finished space was gorgeous, and we got a great rate on our rental.

Approximate cost of services:
$145,000.00
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Company Response

Thanks for the positive words Alex. We'll let you in on a little secret; no renovation goes entirely to plan, Covid or no Covid. But we try and be ready for any deviations in plan as to not lose sight of the goal at the end; a satisfied client. We hope the second suite serves you and your tenants for decades to come.

Private User
Private User
Private User reviews Innisfil, ON
10/10

Basement renovation

Very happy with the job done by Penguin. Workers were polite and diligent. Work was all done in two weeks.
Highly recommend this company!!!

Approximate cost of services:
$30,000.00
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Company Response

Thanks VPU. We do try and make everyone's experience as good as yours. We're not perfect, but strive to be. Enjoy your basement.

Sonita Kashyap from Alton
Sonita Kashyap from Alton
1 review , ON
10/10

Basement renovation

We had been thinking of completing our basement for the last couple of years and went through several quotes from various people and companies. We are quite meticulous in addition to being cautious due to past negative experiences with tradesmen and wanted to ensure we do it right.

My husband found Penguin basement on Google, went through their website in great detail and read their reviews. We felt comfortable enough to call them at the beginning of March and speak with Ryan who directed us to Matthew.

From speaking with Matthew to Guy over Zoom, the whole project was explained to us step by step. Everything was finalized online through Zoom meetings, phone calls and emails and we didn't have to go anywhere.

Initially, the project was to start in the middle of June as they were extremely busy. I requested them to see if it could be done sooner as we didn't want to be stuck with renovations in the middle of summer after such a lengthy lockdown. Guy said that he would do his best to see if things could be moved a bit earlier.

It was quite surprising to receive a call from them within a couple of weeks, informing us that they could start the project in May and we can start planning the basement with Rodrigo and Stephanie. Everything was finalized in April and they even started the work a week ahead of schedule.

From then on it was like a revolving door! Different tradesmen came in, completed their work professionally and left quietly. All of them were extremely polite, well mannered and tried to keep the dust and dirt track to as minimum as they could. The project went smoothly and here we are, in the middle of June with a fully completed basement.

Once the cleanup was done, leaving the place spotlessly clean, Jon came in for the inspection & corrections and did an absolutely amazing job with the final touch ups. The project ended up with a Zoom call with Lisa to ensure everything was satisfactory from our perspective.

Of course, when there are so many different trades involved, there are bound to be some glitches but ours were miniscule and not worth mentioning here. Needless to say, these small issues were dealt with immediately.

We appreciate the work done by everyone at Penguin Basements and would definitely recommend them to anyone looking to get work done at such a professional level.

Wishing the company all the best in their future endeavors!

Sonita & Kulvir

Approximate cost of services:
$89,000.00
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Company Response

As we like to say, a well educated customer is our best client. And the best clients share there needs and concerns with us every step of the way so we can deliver our best. Thanks for the detailed review. We hope you enjoy your basement for many years to come.

Vijay
Vijay
1 review Oshawa, ON
10/10

Duplex conversion: Adding Additional Dwelling Unit to Bungalow

I'm a beginner real estate investor, with no prior experience in legal basements process and construction. Not sure what to expect from the contractors these days, particularly with horrible stories floating around. I had interviewed around 20 contractors before I turn into Penguin, and I still think that's the best decision I have made.

Penguin Basements came up top from the recommendations from fellow investors.

Hired Penguin Basements at the beginning of the year, received permits (mid-March), and the major part of the work was completed (mid-May) unbelievable, I haven't heard of this kind of timeline to complete the project, especially with issues around the world, Covid, supply chain issues, inflation, etc. During the initial meeting when Guy gave this timeline, I was skeptical and thought maybe it will be extended a few more months. But now I have a tenant moving in 2 weeks, very impressive work and timelines.
Penguin is super capable of handling the project, workflow was smooth, great company culture, any enquires are responded timely (email responses/updates were received in a matter of few hours depending on the seriousness of the query).
From beginning to end of the project, Penguin team demonstrated a high level of professionalism, knowledge, customer-first, attentive, fast-paced work, and central command post-project management style (North York). The overall project took 2 months from permits to finish. Considering number of trades, inspections, material supply chain issues, and so many moving bits and pieces in a project of this size, if I had to use one word to describe Penguin that would be BRILLIANT.
Builder trend App is handy and easy to message, schedule, and upload pics, and videos.
I follow the project very closely, had communicated with different team members on the daily basis. To mention a few notables: Ryan (phone calls), Guy (quotes, design & a great visionary), Stephanie (material selections), Iva (accounts), Rodrigo (drawings, design, and initial stages), Michael (Permits), Valerie (Intermediate stages), Roberto (Final finishing stages), Victor (electrical), Jorge (Plumbing), Oscar (Painter), Edgar (Inspections), Felipe (services) and Lisa (super-friendly, customer service, made sure all my concerns are addressed). Several other supporting team members that I had not interacted with directly (tradesperson, electrical, plumbing, HVAC, framers, drywallers, painters, finishers, 3D matterport team, etc). Loved it, keep it up!!!

Would I use Penguin again for my future project? Absolutely YES!
Kudos and wish you the best for the whole penguin team to your success.

FYI: Penguin is not a basement-only builder anymore; recently they expanded to build GARDEN SUITES too. Give a call to Guy (see pic attached)

If you have any basement/garden suite projects in mind, I strongly encourage you to give a call to Penguin and see if your timelines and budget aligns. You won't be disappointed.

Approximate cost of services:
$130,000.00
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Company Response

Vijay, thank you for the detailed review. We wish you much success on your investment journey.

suze033 in vaughan
suze033 in vaughan
8 reviews Vaughan, ON
10/10

Repeat customer for Penguin Basements and they are even better now

We wanted to do our basement in this house where we have been for almost 4 years. We had previously used Guy and his crew at a previous house and i think was their 246th basement, now years later we were around the 2000th basement. The company has grown into a well oiled machine. From the meetings with Guy and Stephanie all through to the end (which was very fast) we had great people helping along the way. The basement is stunning and now we have a perfect space downstairs to fill our needs. Thank you to Guy, Stephanie, Roberto, Victor, Fabio, Ryan, Lisa, Santi, Claudio and Josh, plus all the amazing trades, the framers, drywallers, painters, electricians and plumbers. They were all so professional and such experts at what they do. Would i go back for a third time, absolutely. Definitely would recommend you going to Penguin Basements for your space. Check out the photos of my new oasis.

Approximate cost of services:
$150.00
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Company Response

Welcome back! Can't wait to see what we do together next.

Aileen in Toronto
Aileen in Toronto
0 reviews East Gwillimbury, ON
10/10

Basement Renovation

We highly recommend Penguin Basements as they delivered the job we expected. We wanted a contractor that will get proper permits for the basement reno project to ensure work is done to code and no corners are cut. Secondly, we wanted quality sourcing of materials but at fair affordable pricing. Last but not least, we wanted the project to be completed within reasonable timeline and proper communication throughout the process. Penguin Basement delivered on all three criterias that are important to us!

Approximate cost of services:
$85,000.00
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Company Response

Thank you Aileen. Your experience is important to us. Enjoy your basement.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Penguin Basements

Penguin Basements is your full-service Basement Renovation Company.

Nothing beats a finished basement as a cost-effective way to add living space or rental income to your home in the Greater Toronto Region. Whether you need design, permits or a stunning build, be sure to call the Renomark certified contractor Penguin for a Free Estimate today.

You'll find hundreds of our satisfied customers all across Southern Ontario in the GTA, the Tri-Cities Area and the Greater Ottawa Area. Our experienced, trained professionals make it easy for Penguin Basements to stand behind every job we do. So, If there's a basement renovation in your future, contact Penguin Basements today, where 100% total satisfaction is guaranteed! Don't get scammed by fly-by-night operators, unrealistically low prices, too short build times or fake reviews. We invite you to visit us in person anytime.

• Basement Renovation Specialist
• Guaranteed Mold-Resistant Materials
• FREE In-Home Design & Estimate
• Easy Financing Available
• No Interest for 12 Months*
• Transferable Limited Lifetime Material Warranty
• 2-Year Comprehensive Warranty
• Exclusive Penguin Benefits

Be sure to check our one of our Basement Showcase Open House weekends where you can inspect our work up close and in person!

CATEGORIES
Basement Renovation
PRODUCTS
Fully finished basement design and build inclusive of Kitchens, Bathrooms and Custom features.
SERVICES
Basement renovations, basement waterproofing, foundation repair, crawl space encapsulation.
BRANDS
Penguin Family of Companies Penguin Basements Penguin Condo & Reno
STYLES
Classic, Country, Modern, Contemporary, Retro, Unique.
SPECIALITIES
Custom basement builds within your budget.
WEBSITE
http://www.basementscanada.com
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
120
LICENSES
Fully Licensed in every municipality we serve.
MEMBERSHIPS
BILD, RENOMARK
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2-Year plus Limited Lifetime Material Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.