Penguin Basements

Basement Renovation
906 Magnetic Drive Toronto ON M3J 2C4
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Reviews for Penguin Basements

Average customer rating:
9.1 10 (178 reviews)

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Rick Capone in Markham
Rick Capone in Markham
2 reviews Markham, ON
10/10

Basement and washroom Reno

Great people quality service. Special thanks to our site supervisor Josh who went above and beyond our expectations. Special thanks to Chris Amy and Boaz. Highly recommend Penguin Basements. Place looks amazing

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Company Response

Thanks for taking the time to post a review Rick. We'll pass on the kind words to Chris, Amy and Boaz. Have a great day and enjoy your basement.

Catherine in Toronto
Catherine in Toronto
1 review Toronto, ON
7/10

Basement Renovation

If this review was only for Ernesto, it would be an 11/10 - he was the saviour of the project going above and beyond what I expected one person to do, always responding to my texts and patient with all my questions and concerns. He even mounted my TV which wasn't on the work order!

Without Ernesto, I am not sure if I could even rate a 7/10...some frustrations as follows:

-Initial meeting took 4.5 hours, way too long!
-The day I signed on, and also on the day of the design review, I asked about the shower being able to fit and I was assured it would. Only once the shower base, tiles, flooring had all be done I was told the enclosure would in fact not fit and they would have to source a custom one. That delayed the project quite a bit.
-Was initially told the project would be 10 working days to 3 weeks. It was 4.5 weeks before 'substantial completion' and there are still small things to be finished
-Picked out laminate covers for the stairs, only told once flooring etc. had already been laid i would have to switch to carpet - then only 4 different to choose from and had already picked other colours based on the laminate
- Buildertrend...use it or loose it...I would send messages and never knew if anyone was reading them or not, sent one, then 2.5 weeks later sent another one on the same topic only to then get a response. Also the calendar was not kept up to date so I was unaware of when the project would ever be done

At the end of the day the space looks beautiful and all the people I dealt with were courteous and professional. Big shout out to Ernesto as well as Chris.

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Company Response

Hi Catherine. Thanks for taking the time to post a detailed review. Mind if we address a couple of points directly? We'll start with Ernestos, he like our other Supers is, well... super dedicated to customer satisfaction. The initial meeting is long, as we intend it to be thorough. It can vary though depending on the basement and the build being discussed from 1.5 hours, to as you noted here over 4. The shower size is a valid concern, and should have been noted as a "should fit with minor modification, but we'll look into it." As noted, it wouldn't fit as well as we thought it would, and the custom order did take time. We could have made the standard fit, but it was determined that it might not be perfect and the a custom-sized enclosure should be ordered. We're happy you a thrilled with the finished space. Enjoy your beautiful basement. And don't hesitate to reach out if you require any service during the 2-year warranty period.

. in North York
. in North York
1 review Toronto, ON
10/10

Basement Rec-Room, barthroom and study room finish

We are very exited our basement been completed. Great work, excellent quality construction and supplies. Claudio was awesome 10+++ for him and for his commitment and perseverance in completing our home like it was his own. He have handle all trades and crew members properly and very professionally, also all planning tasks. He kept us inform of all the Project stages and was able to catch up even with a few hick ups” no construction is ever perfect but he pulled it off.
We are happy with the turnout of our basement, it looks amazing and it is what we were expecting we couldn’t ask for more.
Penguin is a company who dedicated themselves to a higher standards pushing for what matters to us.
Thank you Claudio and Penguin basements for an amazing, excellent job done and fulfilling every aspect of our project.
This is a company we would definitely recommend to friends and families planning to finish their basement project without a doubt it will turn out with a fantastic results.

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Company Response

Thank you very much for taking the time to write this review. We appreciate and are very happy that you are happy. Have a wonderful day and enjoy the new space.

O. A in North York
O. A in North York
1 review Toronto, ON
6/10

Good & bad 6/10

Let’s start with the positive aspects

The GOOD...

1) Claudio 10.5/10 - he exceeded expectations. Underpromised and over delivered from the point he took over. Claudio’s priority was Customer satisfaction . If he had been assigned to our basement project earlier I believe our experience would have been totally pleasant. He dealt with every tiny detail that was abandoned and always checked back with us to ensure we were satisfied.

2) Penguin basement frontline staff
Sales and Marketing ie Bruce - he was very professional always punctual and really projected a good image for the company.

3) Chris - 9/10 - was always professional and resolved most of the issues we had quickly. She was the only person that actually used the highly marketed “ Buildertrend application “ . She replied emails and actually read and acknowledged Buildertrend messages and you would be fooled at the beginning of the process to think all staff actually use it.

4) The framers 10/10, the painters 10/10 and a few other tradesmen were also professional. The person that did the framing was actually respectful of our home and was conscious of the fact that people live in the house and it wasn’t just a construction zone and we did appreciate that.

5) Ernesto 10/10 - always pleasant and professional. He would give updates and communicated if he could not meet up with an appointment.

6) The cleaning company 10/10 - their service was superb (although I wish penguin had sent them after the painters)

The finished product was satisfactory and all complains were resolved thanks to Claudio.

The BAD in summary..... (as I want to avoid remembering the details)

Our experience and perspective is based on the fact that we were usually at home to see what was going on and how our house would have been treated like a construction site even in the areas where work was not being done. The impression we got was that our home was a construction zone that should be available to them 24 /7 am or pm without notice.

Communication - 0/ 10. communication was very very poor. They change project managers without telling you anything. No communication whatsoever except you chase after them.
Buildertrend is just a marketing tool/ dummy application that would have worked well if they actually use it.

Scheduling was poor. 1/10. Tradesmen and delivery staff show up randomly even late in the evening. We had lots of days when no one would show up.
70% of the work was done in 8 days and the remaining 30% was done in about 30days. We were told our basement would take 10days. We personally set our minds to 4 weeks so we were prepared.
Their internal coordination is non existent. 0/ 10 . You have to repeat yourself to everyone / staff as they don’t seem to share information or pay attention to the information.

** Caveat emptor **I had read earlier reviews ( most are true by the way) and had noted certain complains and suggestions by other clients such as
1) making sure everything is written on your contract or written somewhere in black and white.
2) Insisting on the dust barriers in-spite of their discouraging opinions and it made a big difference.
3) Most importantly we requested a porta Pottie

Having said all of the above, we are happy with the quality of the finished work and love the basement. Hopefully, the company would try to improve customer satisfaction in the areas listed above to make it a seamless and pleasant renovation experience.

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Company Response

Thanks for taking time to write such an honest and thorough review. We are happy that you are happy with the quality of the finished work and that you love your new basement. That matters to us. As does working with our crews to improve areas of concern noted by all of our customers whether posted online, or brought to our attention via Buildertrend. Honestly, Buildertrend is not a marketing tool, as that money would have been better spent elsewhere, trust us. Every hear of that old expression, "you can't teach an old dog new tricks"? Well, we believe we can and while some of our teams have taken to the application like a dog to a bone, others still need to be shown the rolled up newspaper from time to time.* This review will be shown to them as proof of the need to centralize our communications and update the app regularly as a way to avoid repeated or misplaced instruction. Right now, as you may imagine, it's some of our most skilled and experienced teams who are not yet consistent with the app. We have in recent weeks put into place a program of monitoring, and rewarding proper use of the app which (fingers crossed) will bring everyone on board. Have a great week, and enjoy the new space!

*for illustrative purposes only. Not a real suggestion for dog training.

JK in Aurora
JK in Aurora
1 review Aurora, ON
10/10

Basement Renovation

Our basement renovation was completed in just less than 3 weeks and we are extremely happy with quality of work and professionalism of all of the workers that contributed to the final product. Like other reviews the app was not used to its full potential and was not updated, but the supervisors kept me updated through texts which worked well.
From the start of the process we felt confident that we made the right choice. Having the initial design plan in place allowed us to visualize how our space would look. After meeting with their design team and chose our finishes (a lot of variety of choices for vanities, flooring, countertops and cabinets) we also tweaked the drawing with their expert advice.
Overall, our project ran smoothly and no surprises or additional charges came up. Josh, Tony and their teams did an excellent job and were great to work with. They made sure that all of the work was completed according to our plan and to our complete satisfaction. We would recommend Penguin Basements to anyone who is looking to renovate their basement.

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Company Response

JK, it was a pleasure working with you. Happy we met your expectations. And thank you for taking the time to right a review, it is appreciated.

Jeff in Brooklin
Jeff in Brooklin
1 review Whitby, ON
10/10

Basement Reno

From start to finish our experience was fantastic. Both of our supervisors, Tony and Marlon, went above and beyond to make sure we were completely satisfied with every detail of our renovation. The basement looks great, thanks guys!

1 of 1 people found this review helpful.
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Company Response

Thank you for taking time to post a review. To often those who are the most happy, seldom take the time to review a business, so we really appreciate it. Enjoy the basement.

Ryan in Courtice
Ryan in Courtice
1 review , ON
10/10

Full basement finish

Whole experience was A+. It’s not just the exceptional finshes or the amazing attention to detail. It’s also the little things that take the design the extra mile. Starting from the first quote we knew this company was different. The salesman was able to show us what the basement was going to look like right from the start. The whole first meeting is a rather long process but entirely worth it incredibly thorough! Workers were friendly and professional. Site supers were on the job every day for the rough in and almost every other day when finishing was being done. When site supers were not on site communication was daily via text message or builder trend app and was very clear. With an investment this big into your home you MIST feel comfortable and have trust in the company you choose. You can do what I did and have 15 different companies give you quotes and estimates or you can save yourself a lot of time and worry and hassle and just have penguin basements do an amazing worry free job. Customer service was great questions concerns and even changes were handle very quickly. The designers at the decor centre were very helpful and didn’t feel pushy at all when it came to looking at standard or upgraded items. There is no way I would do this process any differently! Penguin wasn’t the cheapest quote we got and the weren’t the most expsive either but they were by far the best choice for the job!

1 of 1 people found this review helpful.
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Company Response

Thanks for the great review Ryan. Yes, our sales process is a bit longer than most, but as you learned the difference is in the details, and we take pride in those. We hope you enjoy the basement for years to come.

Phil in San Francisco
Phil in San Francisco
1 review Oakville, ON
10/10

basement reno

Our basement project went smoothly, from the initial meeting with the project manager to the actual start of framing. Walter the framing supervisor made sure all elements of this step went flawlessly. We can't say enough about Ernesto who took over as the finishing project manager. He went above and beyond in making sure our basement was finished in a timely and professional manner. He corrected minor imperfections that we did not even see, showing he takes great pride in quality of workmanship. We have already recommended Penguin to friends. Phil & Teresa

1 of 1 people found this review helpful.
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Company Response

Thanks Phil. In San Francisco for business or pleasure? Just to put this out here for those who may not know, the reviews on HomeStars reflect where they were posted, not necessarily where the job was undertaken. We'll pass on your kind words to Ernesto. We hope you and Teresa enjoy the benefits of the basement for a very long time.

Scott and Kayla - Alliston in New Tecumseth
Scott and Kayla - Alliston in New Tecumseth
1 review New Tecumseth, ON
10/10

Complete Basement Creation

Starting right from day one, the phone call I received after leaving my email address online indicating I wanted more information left me more than thrilled with this company. Informative and open from day one. We are skeptics by nature of anything that seems too good to be true, but honestly this turned out to be the case. Upfront about every step of the way, Penguin Basements was available to answer every question and gave us a clear schedule of what was happening and when, which, as first-time renovators was great for peace of mind. Josh was our finishing project manager and he has been more than helpful! Always so quick to respond and ready with information or solutions nearly immediately, he is clearly passionate about his work and genuinely cares that we’re happy with the finished product! We have intentions to do more work in our home and are hopeful that Penguin expands their portfolio to include other areas in the home besides basements because we’d like to work with them and Josh again.

1 of 1 people found this review helpful.
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Company Response

Too good to be true? Well, we always try and be as truthful and as good as we can be. ;-)
Thanks for the kind review Scott and Kayla. We'll be sure Josh sees this. Enjoy your basement!

Jenn in North York
Jenn in North York
1 review Toronto, ON
10/10

Beeton project

We are extremely happy with our basement and how smoothly the project went. The app they used was extremely helpful to keep everyone on the same page. Angelo, Juliano, and Josh were amazing to deal with. They were all extremely respect of us and our home, were very prompt in responding to messages and went out of their way to make sure we were happy. They all stuck to the schedule and the basement was completed in a timely fashion.

1 of 1 people found this review helpful.
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Company Response

We are happy you are happy. It's nice to see things working as they should. Enjoy the basement!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Penguin Basements

Penguin Basements is your full-service Basement Renovation Company.

Nothing beats a finished basement as a cost-effective way to add living space or rental income to your home in the Greater Toronto Region. Whether you need design, permits or a stunning build, let us help you unlock the value buried beneath your home today.

You'll find hundreds of our satisfied customers all across Southern Ontario. Our experienced, trained professionals make it easy for Penguin Basements to stand behind every job we do. So, If there's a basement renovation in your future, contact Penguin Basements today, where 100% total satisfaction is guaranteed!

• Guaranteed Mold-Free Materials
• FREE In-Home Design & Estimate
• Easy Financing Available
• No Interest for 12 Months*
• Transferable Lifetime Warranty

Be sure to check our one of our Basement Showcase Open House weekends where you can inspect our work up close and in person!

CATEGORIES
Basement Renovation
SERVICES
Basement renovations, basement waterproofing, foundation repair, crawl space encapsulation.
BRANDS
Penguin Family of Companies Penguin Basements Penguin Kitchens Penguin Condo & Reno
SPECIALITIES
Custom basement builds within your budget.
WEBSITE
http://www.basementscanada.com
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
120
MEMBERSHIPS
BILD, RENOMARK
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Limited Lifetime Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.