Home O.

Very positive experience. Excellent service to spec and quote the work - accommodating our needs, offering quality options and good advice. The work was completed on time, and with excellent attention to detail. No hesitation recommending Luca for anyone that needs a door replaced.

Empire botched the first phase of my job. Took the deposit for the second phase, then failed to return to site to complete the work. I had to terminate the contract and complete the work myself; the work they failed to complete and the repairs and corrections required to resolve Empire's poor workmanship on the work that they did do. Poor workmanship, schedule delays, adherence to contract terms and a complete lack of accountability or professionalism - every step of the way. The only time Mitch did what he said he would do, was when he came by to pick up his payments. My wife and I have been pursuing a refund for months now for the portion of work not completed. Nothing but Mitch's excuses, deceit and broken commitments relayed to us through his staff. Empire was referred by a friend whose son works for the company. I thought this would ensure I would get great results. Not the case