Katheryn in Toronto

Washing Machine - water would not drain from the machine after washing. I initially called the "Appliance Repair Guys" (416-479-9959); for a service call charge of $80+HST, they advised that they would attend the site and diagnose the problem; I waited for 4 hours, they didn't show up; I agreed to re-schedule for another day, big mistake. Once they showed up, the technician "Sam" asked for $280 to "clean the machine" and no firm diagnosis of the exact problem was offered. I called the company to complain, no cooperation - after further online research I found "Appliance Repair Guys" on the bbb.org website with the same phone # with over 200 consumer complaints logged against them, along with other negative reviews online. I called Pro Appliance instead - within 5 minutes of the Pro Appliance technician looking at the machine, they diagnosed the problem which was a simple defective switch replacement. The technician Matthew was honest and worked efficiently and tested the machine after the repair to ensure that it worked properly - no further problems. Reasonable charges for a service call and repair costs from Pro Appliance and HONEST- I will be using Pro Appliance from now on! Thank you Pro Appliance and keep up the good work!

I retained Fos Electric on two occasions for residential electrical work at my older home in the Yonge & Lawrence neighbourhood. My service was booked promptly by John (the owner) and my schedule was accommodated. I emailed photos of the work to be conducted and John provided an estimate for labour & materials which was very reasonable. On both occasions, the electrician named Anatoli was sent to conduct the work and he worked diligently and was very knowledgeable of the service requirements. He also provided advice on electrical safety matters pertaining to ESA requirements and building codes. There was no attempt at conducting unnecessary work and the final cost of the work was cheaper than the original quotation provided by the owner. There was no charge for a separate service call or quotation - this company works honestly and efficiently, I highly recommend them on that basis. I will continue to use them for my electrical service requirements - thank you to Anatoli and John!