Our experience with Furnace Solutions was stellar right from booking the quote to the completion of the installation. I have already recommended them to several friends, and look forward to using their services again in the future.
Ryan came out to give us a quote the day after I called to book it, arrived on time, and provided a clear and thorough explanation of everything that we needed to know. He showed photos of other work they've done, explained how they determine the required cooling capacity, explained the differences between the four units he quoted, and didn't pressure us in any way to make a purchase or to prefer the more expensive options. Being an experienced installer himself, he was able to quickly assess how difficult the installation would be, and made notes to share with the installers later. It was nice that Ryan took the time to talk about how the company rewards their employees for delivering great service, and how customer satisfaction comes before everything else.
Tim and Mitch did the installation, and were friendly and professional throughout their time at our house. They arrived exactly on time, and finished well within the time window that they specified up front. The pride they take in their work is obvious in everything they did. The quality of the work is the best I have seen, they took the time to walk us through everything, both inside and outside the house, and they explained how to keep the unit running efficiently. They even cleaned up some existing HVAC work that had been done poorly.
