Anna from Toronto-6345

I purchased a sectional from the Home Show (then a Brick company and now The Brick in name also). I had issues with the sofa from day one. There was a manufacturer defect in one of the cushions and it took two years to get it replaced. I now have a problem with springs in the sofa and although the warranty is still active and The Brick has told me that they will deal with items purchased when the store was called the Home Show I am finding it impossible to get a response from them. Customer Service is definately not their strong point. Considering the amount spend on the sofa I would expect more from such a big company. I won't be shopping there ever again.

We shopped around and found that Direct Interiors prices were by far the best. The furniture was delivered around the date they said it would be and the delivery people were careful and fast.