Project Details: - Complete deck tear-down and rebuilt two tier deck with waterproof roof structure - glass panels and LED lighting - Front, back and side garden weeding/barrier and new mulch - Positioning armor stones - Sealing three seperate stone patios front and back - Custom sandbox cover - Pond re-model - Tree removal Justin and his crew were great, and always extremely courteous. This was a massive job for them to handle and it was bigger than originally planned due to some rotting posts. We had planned to do some landscaping and refurbish our two tier deck…as it turned out, we had to redo the whole deck itself. Justin quoted very fairly, knowing that this wasn’t part of our budget. He was also very accommodating when it came to our many questions and modifications along the way. This was our first real experience with a landscaper/deck builder, so I didn’t realize how much weather affected things. We were delayed multiple times due to weather and other jobs on the go (as he was trying hard to fit us in) so we missed a couple of deadlines to have things completed. The overall product is beautiful, and they did a great job with our backyard – The process itself was difficult because Justin lost some key people from his crew and that caused a ripple effect for the project. Here are the highs and lows: Highs -Very professional staff -Extremely polite and courteous, especially with our young kids always playing -Always cleaned up after themselves at the end of the day -Hard working – They worked through numerous 40c days! -Beautiful finished product – Deck & Gardens -Adaptable - always willing to change / modify -Very good price Lows -Not knowing when it was going to be completed - Understandable due to the size and scope of the job though. -With other jobs on the go, we initially didn't know when they'd be there day to day. He did address this concern however and gave a status update each morning which was very good of him. -Missed deadlines. -Having to redo some garden sections. Overall, we’re very happy with the outcome. All of the above issues we encountered are learning experiences for JWC since this was maybe one of their most extensive jobs during a difficult summer (weather wise). Justin still needs to come back for a couple of small touch ups and he is always keeping me up to date as to when this will happen. Thanks Justin, we appreciate the hard work you and your crew put in and we are loving the space you created : ) A solid 8.5/10 !!!!
- Company Response
We appreciate the detailed feedback Tim Thanks so much !