Reviews

10/10

I contacted Assiniboine to renovate a section of my 3-tier backyard by removing a small tree, trimming 2 shrubs, removing grass to create a walkway, a large patio and vegetable gardens. The estimator came a week later and I gave him a fixed budget to work with. He came back promptly to suggest a 25' stone walkway, a 15' x 14' patio and 2 vegetable garden areas of 10' x 4' each. He even suggested using the existing paver stones in my yard to use with new bricks for the vegetable garden border to save cost, which I thought was a great idea. Within a week, the project manager Anka contacted me and discussed about my likes and dislikes, etc. He was able to arrange for his crew to start 3 days before the original scheduled date. On Friday, the day of construction, the crew worked tirelessly ripping up the grass by hand (because my backyard is inaccessible to machineries). Within a day, they were able to prep the area to start laying the bricks the following day. These men worked long hours through the weekend, and during that time we made some minor changes to the design and those guys were very accommodating. In the end, some of the changes resulted in less bricks used and a pallet of bricks was returned to their supplier. The only unfortunate thing was that this wasn't communicated properly back to their HQ and when the project was completed, I was charged extra for bricks that were not used. However, the company was able to verify this situation quickly with the project manager and the revised charges were then waived without any issue. By Monday, the work was done to my satisfaction. To be clear, they are not the cheapest landscaper if you shop around. But if you want quality work and a landscaper who sticks to the budget, then Assiniboine is worthy of consideration. Plus, they provide 2 year limited hardscape warranty pertaining to workmanship defects, which I hope I won't have to use!

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10/10

This is my first time writing a review for a service company because I felt compelled to do so. Recently, when I had overseas guests staying in my basement and the Calgary weather was much cooler than normal, I turned up my furnace and that's when I discovered it wasn't working. I didn't want to use my previous service company because their staff turnover and service had deteriorated in recent years. Thankfully, I found Dimitri and Heatmaster Services. I was hesitant at first because it's a small service company. But the moment I contacted Dimitri, he was very responsive to my problem. I explained to him the symptoms that I observed from my furnace failure, and Dimitri was very quick to narrow down the problem to 2 possibilities over the phone--either the blower or circuit board had busted. Sure enough, when he came to fix my furnace, he was able to remove the old board and show me the burnt circuitry and explained to me the reason my furnace shut down automatically because of overheating. Dimitri didn't stop there. He noticed that my damper wasn't working and it was then that I realized the previous service person from another company must have messed up the wiring inside the furnace. Dimitri not only replaced the old circuit board with a new one, he fixed the wiring to get my damper working again at no extra cost. He then went on to advice me on how to keep the furnace running well and the ideal settings for the water for the furnace humidifiers to save money in the long run. Whenever I had questions, he took his time to explain the answers and options to me. I found Dimitri to be honest, hardworking and knowledgeable in his trade.

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Company Response

Hello Ron,

Thank you for giving us a try! Your HVAC knowledge is extensive and applauded! I look forward to seeing you in fall, as promised. Thank you kindly for sharing your experience with others.

HMS