Not a great customer service experience. The first few windows we purchased the salesperson kept messing up the document outlining all the different aspects of the windows and the colours. We'd correct something they'd indicate only to have them then change something else, which would require another round of discussions to correct that mistake ... on and on it went! Finally the windows were installed, and indeed, they are lovely. But once again when it came to another round of orders for windows we've had nothing but customer service problems. We were advised to put in a casement for one of our replacements instead of the double hung we were replacing the larger ones with. We were told at the time of the agreement being drafted up that the colours would match the other windows. However, the screen wasn't the same as the rest and when we pointed this out we were told they made a mistake in the ordering and would get it replaced immediately. Well, 5 months later were were just informed that casement window screens don't have the same colour options as the rest. Would have been nice to have known this before we dropped a lot of money on a window that would even match the colour to the rest.

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Tom was fantastic! This was our first experience with a home inspection and Tom made the process easy and comfortable. He talked us through every aspect of the inspection and explained in detail, while making it understandable, what he took notice of. The final report was lengthly with lots of advice on what needed to be replaced immediately and why and what to monitor over time. Definitely helpful in budgeting for home improvements over time. All the wonderful reviews helped us make the right choice and we are comfortable moving forward on the property after working with Tom. Highly recommended!!

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Company Response

Hi Jen. Thanks very much for sharing your experience our Company! We try very hard to provide the best information we can at the point and time of the inspection and we want our clients to leave feeling well informed. You are right - our inspection report is thorough and comprehensive and its packed with lots of maintenance tips. Our clients really appreciate "the extras" Thanks again.