Don’t deliver what they promised and getting service after install is near impossible. As an example, their storm doors lock automatically when they slam closed after exiting and there is no keyed entry so we get locked out and only option is to risk breaking the glass or screen by manually popping it out of the frame to allow access to interior lock. Marvin’s solution is to break the lock mechanism—are you kidding me? Also, installer did a mediocre job and damaged windows frames and trims. Marvin promised to fix and later refused. Marvin was to repair any damage to painted walls and trims ... they later refused. One of three doors is always fogged up or frozen ... they blame the location of the door and refuse to fix/investigate via a full reinstall. Never-ending condensation or freezing on interior of windows and again they blame the house (did not have this issue with our old windows) Master bedroom window allows wind to howl through ... so loud we can’t sleep ... they won’t fix this. Exterior hardware and weather stripping was supposed to be black or sliver toned to match windows color and other hardware ... they delivered/installed BEIGE and refuse to fix unless we pay more on top of the $80K plus they have received. On and on the list goes!
- Company Response
Many thanks for getting in touch here – we would welcome the opportunity to assist you further, and apologize for the challenges, you’ve experienced. If you would please send us a direct message on Facebook with your contact information or call our head office, we’d like to connect with you right away. Thank you very much!