The owner Paul is very friendly and has an amazing memory - he remembers his customers by name. The location is secure, has a gate which is locked except when staff are on site. Access is very convenient. I would absolutely recommend this facility to anyone.
Mike the owner explained things clearly, and had a great vision of finished options to outline for us. His men did a great job, the deck is very solid and looks way better than expected, and they spoke to me about any issues as they came up so I was never left wondering what was happening. They finished the job on time including cleanup. Mike checked back with us afterwards to make sure everything was satisfactory. The company name might be "cut stone" but they do all kinds of work besides driveways, and I would definitely call them again if I had any more carpentry work to be done.
Thank you for your kind words.Mike
Shawn gave us a good list of items to beware of, with a clear explanation in the report of their relative seriousness. Even gave a cost estimator for suggested repairs. Willing to answer all questions, and flexible enough for our appointment times. He was very, very helpful in our purchase decision and we are very glad we hired him.
My house is old and the toilet was cracked. Turns out that in the time of this house standard "offset" for a toilet (from the wall) was 10", now it's 12". A 12" won't fit unless you tear out the entire pipe from the toilet and RELOCATE IT to match a 12"!! Major, ugly job, not a DIY. Dummies at Home Depot told me that 10" offset toilets don't exist any more. But I called Powell, asked if they could get one, and they had several of them in stock, and nicely priced too! Another time these guys also had a bathtub faucet that fit my old piping without having to tear out the wall and relocate all of that. Powell has saved me a lot of work, a lot of hassle, and a lot of money too by having the right stuff to fix an older house, and their people know just what you are talking about.
Job was changing all old galvanized pipe in the house to copper. He changed everything except lines to bathroom sink, "because they were too hard to get at". I wasn't happy, but allowed this. Later the connection he made between these and his new copper lines started to leak. A guy came back and made a new connection, which also began to leak in a few months. Eventually I changed these lines myself, but mad that I had to because it should have all been part of the first job -- estimate was for ALL pipe in house, not "except bathroom sink". Meanwhile the math was wrong when he made up the final bill, and he wrote down a $200 discount but didn't subtract it from the total. Didn't notice that at first, overpaid by $200, then later noticed and phoned. Secretary could not do math and argued. Eventually got the money back but not friendly. Worst of all is their "service partner program". The plumber told me that if I signed up for this, I would pay so much a month for one year but it would entitle me to a percentage discount on the work, which was worth more than the total monthly sum over the year. So I signed up, and got the discount, and had the plan amount put on my credit card every month. BUT the year ended and they kept taking the amount off every month. I had to keep cancelling it. They told me there was nothing about 'one year only' in the plan. Well when the plumber is in your house he's the company's rep and you can only go by what he tells you, and "Louis" said one year.
We apologize for your experience with our company. We always provide written up front quotes for all of our customers, and only after a customer agrees will we begin any work. Often times there me secondary problems that arise during work, that we may recommend our customers having serviced. A lot of our customers find our Home Assure Program membership more comprehensive than our competitors, and would cancel it at any time if a customer requested. Again we apologize for your experience.