Homealone -- Oakville

This is our third season with a pool (that came wih the house) and with TTP. Since day one TTP staff has gone out of their way to help us. We had not even purchased anything from the company when we requested and got a visit to walk us through the equipment and basic maintenance. One thing that has always made us trust TTP is that they sincerely tell us when we should not be spending money on things, or when we have the flexibility to delay replacements. On the other hand, when they tell us that we need something, we listen carefully. Over the three seasons we have bought from TTP a new liner, pump, sand filter, safety cover, heater, openings and closings, and a load of chemicals. Each and every time, the guys take their time to explain our options and help us find the solution that best meets our needs. Even once, management was more than generous and fixed a damage that we mistakenly caused... I cannot remember the number of times that we have called or visited the store and each and every single time we feel treated as special clients. Not once I have had the feeling that I am getting an unfair deal. This is important because when it comes to pools the average person knows nothing, so trust is essential! This is why we keep going back. This is the first time I ever write a review on Home Stars, and I do so because TTP is a store that genuinely cares for excellent customer service, honesty and trust. Plus they are very friendly (even my daughter loves the store, she gets a popsicle at every visit!). Thank you TTC, this is a well-deserved compliment and I am happy to recommend you.

Capps showed up just in time and did their job with minimal disturbance and extreme courtesy. On the spot I asked them to also check my dryer vent, which they did at no chrage because there was no corrective action. They also confirmed that I have no asbestos in the vents lining, another extra. Thanks!