Reviews

10/10

i first called TROC to give me a quote on restoring the basement of my newly purchased home that was ravaged by a flood. Perry, the owner came, and we clicked instantly. i hired him the next day to redo the basement. We had planned to use another contractor for the rest of our work, but after a few days with TROC, we told him to take a hike and went with TROC to do everything. Basement, Kitchen, Living Area, Upstairs Den to bedroom/walk-in closet conversion. We have since had them back to re-do our dining room, and they will be back in the spring to do some further work. Their work is excellent, but what goes ever and above that is that these guys are personable, and the service continues after the job is done. The slightest issue (there will always be things that settle and need patching etc) one text or phone call, and they will make an arrangement to come out and take care of it. Perry. Dennis (the ultimate site supervisor!!) Diana. Jeff. John (the man is a not a carpenter, he's a magician) The above names are the people who went over and above the call of duty during our job, and after. i have zero issue recommending TROC, and have had several prospective clients walk through my home to see their work in person.

Approximate cost of services:
$100,000.00
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Company Response

HI Ryan, Thank you for the kind words. It is always a pleasure and plenty of fun when we are doing your projects. We look forward to the next one!!
Dennis

4/10

We had a flood in our basement and widespread panic ensued, water water everywhere. We called Restoration Aid, not only were Ram and his crew quick to respond, they were quick to bring order to the situation. Within 24 hours they had removed all of the water and damaged areas of the basement, and had the rest of it drying. The work was impeccable, and their professionalism was top notch. Look no further than Restoration Aid....this is being edited, you may want to rethink using this people. i forgot to come back and edit this....we had a crew come in to begin the renovation of the basement, and they needed somewhere to store some things, i opened up the storage room; to find that Restoration Aid didn't dispose of everything- THEY SHOVED A TONNE OF IT INTO THE BACK STORAGE ROOM OUT OF SITE. BOARDS WITH NAILS STICKING OUT, PEICES OF DRYWALL, GARBAGE, YOU NAME IT. At first they were great, now, they seem like a bunch of lazy people who cut corners and hope they do not get caught. If you don't mind paying someone then spending 5 hours cleaning up their mess- use these guys.

Approximate cost of services:
$6,100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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