HVAC and Water Tank replacement
We had chosen Aire Serv based on their reviews but they definitely didn’t deliver the high standard of quality customer service as mentioned. Glenn had come to our home and measured our hvac systems and water tank. We had advised Glenn we wanted a larger water tank to accommodate our everyday lifestyle. Glenn had mentioned that it’s not an issue and not too much more in price to have a larger water tank. Once the water tank had arrived it was the exact same size we currently have and when we called Aire Serve that we received the wrong tank they said we had to pay an additional amount for the larger size which was a disappointment as we already thought we were paying for a larger size tank. At that point we were hoping that no other issues would arise, but that was not the case. The install was to take up to three days but the installers definitely wanted to leave for a nice early afternoon on the second day. As the installation wasn’t completed and properly evaluated. The Air Conditioning was not leveled and the refrigerant lines weren’t sealed in the back until mentioned twice to the installers, the back of the furnace was not sealed which let a lot of unnecessary heat out. The exhaust pipes are three feet long and due to standard they are supposed to wrapped with installation which wasn’t done. When we asked why the exhaust PVC pipes are so long they weren’t able to give a reason if that was standard or not. Plus the vent screen on the PVC pipes keeps popping off. We were thankful that Glenn was able to come back and fix the furnace and AC leveling. But it didn’t end their, three months had gone by and we hadn’t received our OPA HVAC rebate when I called air serve they had sent the documents to the wrong email address for signature. We were very disappointing as rebates needed to be submitted before the end of the year. We definitely won’t recommend Aire Serv unless you want to be served with a headache.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Due to the anonymity of this review,and that the installation took place 4 months ago, it took me a bit to retrieve the details. The size of water tank that you initialed approval for was clearly stated on the invoice. Sometimes there is confusion regarding U.S. gallons and Canadian litres. As you stated, Glenn returned and resolved the outstanding issues with the installation and upon checking the OPA Rebate site, your rebate submission was finalized December 5, 2016 and is currently filed in our "PAID" section. When the rebate cheque is issued, once submission is finalized, is out of our control. Sometimes there are hiccups with a job, however; we are all human and mistakes can be made. We are confident that there are no further pending issues.
