Overall, I am very pleased with Sam's work and the interaction: practical problem-solving approach, prompt and courteous service, reasonable fee, and clear written quote. I had water leaking through the ceiling when it rained. Shingle repair did not work and roofers recommended I replace the chimney it was not in good shape and likely cause of leak. Got several quotes for rebuilds. Sam was only one who visited the site and recommended a repair rather than immediately suggesting full rebuild (which would have cost 3 - 4X more). I appreciate the practical, problem-solving - and money-saving - approach. They completed on time and it looks great. It hasn't rained yet, so I won't know for sure if it worked (which is why I have rated a 9). But he's provided a 5 year warranty, so I feel fairly confident we will solve the problem. I also had him do selectively tuckpointing as there were holes in the walls where mice may be entering. This was done neatly and comprehensively, given the tight access to certain parts. Communication with Sam was prompt and courteous. He provided a written quote for approval before starting. I would given a 10, but I have to wait for the next rain to see how things work out - sorry, but I think that's fair. I hope I can post a follow-up review and bump it up to a 10! Thank you!