We contacted Boonstra as we were without heat. The lady on the phone was friendly and explained the process for service call. Their fee is about $30 more than other companies for service call but they were the only ones that could get there in a timely manner. Steve advised we needed new unit so we booked appointment for that night with sales person Sean. The sales pitch took 2 hours and on numerous occasions I asked what the price would be only to e asked further questions and receive no answers. After the process we finally found out that the same Goodman unit others quotes $2800 on Boonstra's charges $3800. Pricing is in left field. I completely understand premium pricing but this is gouging. Would never recommend this company.
- Company Response
Michael I am sorry about your experience; if there is anything I can do please do not hesitate to call me at 289-684-1839. Regards, Craig Goettler