Insta-Insulation

Insulation
Toronto ON
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Reviews for Insta-Insulation

Average customer rating:
9.7 10 (567 reviews)

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Ken  from Hamilton
Ken from Hamilton
6 reviews Hamilton, ON
6/10

Attic insulation

We have a side split house that needed both attics updated with more insulation. We picked insta insulation based on the reviews here. The guys that came were pleasant and efficient, taking less time than I was told it would take. However it could have been a better experience.
The house was getting a full of insulation dust everywhere. I pointed this out and was told don’t worry as they still had to vacuum and clean up. They should have taped off the small hallway to prevent the spread of dust. Cleanup was pathetic with only a quick vacuum of limited area. Dust and insulation on floors chairs etc left as is. They also did not bother to slide the screen back in the window they used to bring the hose in. They left the back gate propped open instead of closing it.
This company demands 40% payment up front. When the guys asked us to pay, it was for the full amount. Happens all the time they said and not their problem. Had to phone the office myself to get it cleared up. Excuse from billing staff was their system couldn’t handle the deposit??? Very unprofessional in my opinion.
Because of these complaints, the do not deserve a better review.

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Company Response

Hello Ken,

It was a pleasure speaking with you this week to better understand and address the concerns that you brought forward here in your review. We certainly appreciate your candid feedback and my only wish is that we could have had the opportunity to address these challenges with your experience sooner. I was very disappointed to learn that our install team did not deliver as expected with their cleanup, or in assisting you with resolving your challenge with payment. We certainly take ownership for the fact that we need to set our crew members up for success in properly working with customers to handle challenges as they arise, and your experience indicates that we have some work to do with our ongoing training. There is no excuse for excuses - we all need to work together to deliver on our customer promise to perform the project right the first time.

On behalf of the whole team at Insta-Insulation, we want to be certain that you know we appreciate your business and we apologize that we did not deliver the 5-star performance that you have read about on Homestars, and that you deserve. I hope that you feel our conversation resolved your concerns to the best of our ability, after the fact. It is very important to us that we leave things on as positive a note as possible.

Ken, thank you again for taking the time to speak with me and for bringing your concerns forward. Understanding where we mess up is the only way we learn how to get better. We do remain confident that you made an excellent decision to invest in properly insulating your home and we hope you and your family enjoy the ongoing benefits you're sure to experience from your newly insulated attic.

Sincerely, Crystal - Customer Care

Private User
Private User
Private User reviews La Salette, ON
10/10

Basement walls and crawl space foamed

Job well done - crawl space not a pleasant area to get into but they got it done - missed one area under the stairwell and will have to get them back to finish it - should not be a problem - second time l have used these people and they are good at what they do.

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Private User
Private User
Private User reviews Cambridge, ON
10/10

attic insulation

Best-of-2013-Homestars_company_logo.jpg Insta-Insulation
1-800-668-0311
GTA 416-368-8810
ON
Brantford 751-2522
CANADA

Guys did a great job, and cleaned everything up. The cost was reasonable. We did the follow-up energy audit and surpassed the target improvement goal. This is the second time I have used these folks and have no complaints. All good.

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Aj in Brantford
Aj in Brantford
1 review Brantford, ON
5/10

Removeal and replacement of insullation

The day the job was scheduled for, insta-insulation arrived on time, but we weren't informed that we needed to remove the clothes from the closets where the attic access is. After we emptied, we were told the truck wasn't working so they couldn't do it. It was a week before they came back to empty and replace the insulation. We came home to a giant mess after the insulation was replaced. The house was coated in it as well as the drive way and porch.

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Ed K.
Ed K.
5 reviews Toronto, ON
2/10

Insulation spray foaming

Insta-insulation was retained to complete the spray foaming of parts of my home in the first week of March, 2018. My first issue with them is that they failed to alert us to the likelihood that any items in close proximity to the areas to be spray foamed would get foam residue on them. We specifically asked what we needed to do to prepare the area and were never told to remove or cover anything we did not want to be damaged. As a result, our front door, walls, table, and mirror in the foyer all had spray foam residue. In the basement, the floor, luggage, kitchen odds and ends, shelving etc. were also covered in spray foam residue. Insta-insulation did send someone by to remove the over spray but it was not completely removed and we continued to find items that had the residue. More importantly, for a company that specializes in spray foaming, you would think that alerting customers of proper preparation of the area would be standard practice. My chief complaint though was their poor handling of the rebate submission process. Their selling pitch included the fact that they handle the rebate submission from beginning to end. I reached out numerous times in May, June, July and August about the status of my rebate and received responses including “you was in the system just waiting for the payment” / “ they have been sending out the cheques for 3 weeks you should get yours soon” / “I have had 72 payouts so your cheque should arrive soon”. Not once did I receive any tangible evidence that they truly knew the status of my rebate nor did they provide me with any information around my submission or even the entity they requested the rebate from. It took a conversation with my neighbour (who had the same work done by Insa-insulation the day following mine) for me to find out rebates were requested from GreenON and a phone number I could call (none of this information was ever provided to me by Insta-insuation). I called GreenON and found out that Insta-insulation had provided an incorrect email address for me which had stalled my rebate submission process and that nothing had been done since it had been submitted months ago. Not once did Insta-insulation contact GreenON to inquire about my particular rebate. Had they done so, they would have discovered that is was a lack of response to an incorrect email address (provided by Insta-insulation) that had stalled my rebate process. It took a 5 min. call from me to resolve the issue. I am quite certain that had I not intervened, Insta-insulation would still be claiming that my rebate cheque was arriving any day… I contacted Insta-insulation to discuss the issue on Aug. 15th and I am still awaiting a call back almost 2 months later. Their customer service was poor especially once they received the final payment for their services. Their duty of care seemed to end once they were paid in full. I will not use Insta-insulation again and would not recommend them to others. I’m quite certain Insta-insulation will respond to this review politely indicating that they did everything they could and should do, and that their customer service manager never received my message but the reality is that they did not do what they promised they would do and should have done. Extremely disappointed and would caution anyone from using Insta-insulation.

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Company Response

Hello Ed,

First, I would like to say thank you for choosing Insta-Insulation for your spray foam project. Second, I would like to say thank you for taking the time to share your candid feedback on your experience with our people, products, and process. As much as it is certainly disheartening to learn that we have disappointed a customer, and especially in more than one area of service, we strive to view all negative feedback as an opportunity to positively improve our future performance. Clearly, we are unable to go back and erase the damage, but we certainly try to handle challenges head-on with the aim of working with you to resolve issues as fully and quickly as possible. We appreciate learning that, despite your unhappiness, both of the issues you have brought forward here have been resolved.

To address your displeasure with the spray foam work performed, it is certainly our practice for our sales advisors, scheduler, and install crew to provide each customer with information on how to prepare their home for the insulation work, prior to the start of the project. I cannot explain why we failed to communicate this to you, but I do apologize, on behalf of the whole team, that you did not have the information you needed to prepare for our work. I can appreciate how upsetting it would be to discover the foam overspray on so many of your valuable possessions. Although the team member we sent to remove the overspray certainly tried his best to restore things back to their original condition, and provide some compensation in the form of a gift card, I know that you must still feel your personal items will never be the same. I would like to extend our sincere apologies for not clearly communicating the importance of shielding your belongings from the spray.

With regards to your experience with the handling of the GreenON rebate, there is no excuse for the inadequate responses you received with your follow up inquiries about the status of your refund. Although, I’m quite confident that the clerical error with your email address was just that – an unfortunate error – it does not excuse the fact that we were unable to give you an accurate update. You deserved a much better response and firm answer and I am sorry that did not happen. We share your unpleasant experience with the GreenON process and we can only strive to be more prepared to anticipate and proactively manage the many challenges that will undoubtedly remain a part of future programs, should we choose to participate again.

Ed, I can easily understand how you would not be anxious to recommend our company to others based on your personal experience, outlined above. I can personally relate to the fact that regardless of any excellent track record a company may have, it becomes very personal when you’re the one that is the exception and not the rule, and we respect your position of dissatisfaction. It is certainly understandable and we do not enjoy having to live with it.

Being in business for more than 30 years, we have come to understand that despite best efforts to always be successful, sometimes you WIN and sometimes you LEARN. We don’t love it but we must accept it. Insta-Insulation remains a company who pride ourselves on integrity, and we plan to continue to do everything we possibly can to avoid the negative outcomes that inevitably will arise. We have learned much from your feedback and our experience in serving you, and for that we are grateful.

Sincerely, Crystal – Customer Care

Shahla E. in Richmond Hill
Shahla E. in Richmond Hill
2 reviews Richmond Hill, ON
10/10

Attic Upgrade

Insta Insulation done attic upgrade for us in August 2018.

They did a great job, efficient, on time and reliable. They are knowledgeable and experienced. We highly recommend their service.

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Company Response

Hello Shahla! We really appreciate your kind feedback and thank you for taking the time to share your experience with us! I am so happy to hear you're pleased with the results of your attic insulation project! Thank you for choosing Insta-Insulation and I am confident that you will enjoy a more comfortable and energy-efficient home for years to come! Sincerely, Crystal - Customer Care

wit83 in Brantford
wit83 in Brantford
1 review Brantford, ON
10/10

Rental Home in Brantford

I had Insta come do my rental property in Brantford, Dave at Insta re did my whole attic and put drill and fill in my upstairs walls. His crew was very polite, knowledgeable and above bord with everything. well managed operation by Dave and he dose great work at making sure crew members know expectations and are doing what they need to do to keep us the customers happy.

insta came back a few weeks later and did my spray foam in my basement as well.. different crew and same results. they did such a great job my home inspector pointed out that it was one of the best spray foam jobs he had ever seen!

I chose this company as I am a big fan of motorsports and I chose to support the company that supports Ohsweken Speedway.

Thanks for the support for local racing and thanks for a great service!

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Company Response

Hi, it is Aldona from the office.. thank you so much for your wonderful review. I was showing our field supervisor and would like to commend our crew. Can you let me know which job this was for? Call me if you like at the office. 1-800-668-0311
Aldona Bartulis
Insta Insulation.

Patrick  In Markham Ontario
Patrick In Markham Ontario
1 review La Salette, ON
10/10

Attic upgrade

Attic needed insulation upgrade. The staff was friendly, efficient, highly organized, on time, and reliable. They did a great job and are highly knowledgeable and experienced. I am very happy with the upgrades to the attic and I highly recommend their service.

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Company Response

Hello Patrick! We couldn't be more proud to know that we checked all the boxes for the items that were important to you in choosing an insulation service provider and that our install team has earned us top marks from you! Thank you so much for the opportunity to perform your attic upgrade! I'm so pleased to hear that we have completed the work to your satisfaction and I am certain you'll find that the investment will provide a comfortable return year round! Thank you for choosing Insta-Insulation and for taking the time to share your feedback! Sincerely, Crystal - Customer Care

eb in La Salette
eb in La Salette
1 review La Salette, ON
10/10

Attic installation

I was very happy with the work completed.
The crew was very friendly. I would use insta insulation for any future work I need, the staff was pleasant, I already referred two of my friends to insta insulation.

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Company Response

Hello EB! How awesome to hear that you have been so pleased with the insulation work that our team completed on your attic, that you have already been kind enough to refer us to your friends! The highest form of flattery is your referral business and we couldn't be more grateful! I am confident that your investment is already providing payback by keeping your home much cooler in this heat wave! Enjoy your newfound home comfort and thank you for your business! Sincerely, Crystal - Customer Care

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Insta-Insulation

Insta-Insulation has been satisfying customers since 1991, delivering superior Insulation Removal Services, expert Spray Foam installations and installing Attic Insulation to new and existing homes in The Golden Horsehoe,and South Western Ontario.

As the official insulation contractor for Mike Holmes of Holmes Inspection, Love It or List It, Bryan Baeumler from Disaster DIY, Leave It To Bryan, and House of Bryan, Insta-Insulation is renowned for their commitment to service and care. We will work with you to ensure you receive the best and most complete insulation system to fit your needs.

Servicing all sectors and focusing on all residential,Insta-Insulation is your fully insured, one-stop-shop for all your insulation needs.

Ideal for any renovation or new builds, we provide spray foam and blown insulation, insulation removal services, attic and ventilation upgrades, weatherization and air sealing, and their famous INSTA-PANELS under concrete floor insulation- great for radiant floor heat applications.

Your home and business are your most important investments. Let Insta-Insulation help you get the most out of it.

For all the latest product and service information, as well as tips and promotions, check them out on our web site:

www.instainsulation.com

or :

Facebook: www.facebook.com/instainsulation
Twitter: www.twitter.com/instainsulation
YouTube: www.youtube.com/instainsulation2009

Get pre-qualified for our payment programs by visiting us on online under Payment Options, deferred options and equal payments available on approved credit.

CATEGORIES
Insulation, Basement Renovation, Green Products & Services, and Mold Detection & Removal
PRODUCTS
Insulthane Extreme Spray Foam, Climatizer Cellulose, AD Type 7TB INSTA-PANELS- underslab floor insulation, All our spray foam and blown insulations we use are manufactured in Ontario Canada. We Support Canadians.
SERVICES
Spray Foam Insulation new and existing homes and businesses; 2lbs and half pound, two pound and 1/2 lbs Insulation Removal attics, Blown Insulation walls and attics, Fireproofing over foam or steel, Insulation Panels for under concrete. Many payment options to help get your home more efficient and comfortable, including; Visa/MC, cheque, Deferred Payments (OAC) and equal payments (OAC)
BRANDS
BASF Walltite Eco, Insulthane Extreme, Heat Lok Soya, Polar Foam Soya, Proline Plus, Icynene, Sealecton, Climatizer, INSTA-PANELS, radiant floor insulation, underslab insulation
STYLES
Can combine a variety of insulation services to fit your home's insulation needs. We have various payment terms included cheque, Mastercard, Visa, deferred payment (go to website for details OAC) or equal payment options ( go to website OAC) OAC- on approved credit
SPECIALITIES
Insta-Insulation is a major applicator of polyurethane spray-in-place foam insulation systems (Insulthane Extreme). They also specialize in the safe and quick removal of old insulation systems with minimal disruption to your home. Insta-Insulation also offers an affordable and portable insulation solution with their one-of-a-kind INSTA-PANELS.
WEBSITE
http://www.instainsulation.com
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
50
RETURN POLICY
Please call if you are not content with your insulation install. Ask for a Field Manager
PAYMENT METHOD
Online Banking, Visa, Mastercard, cheque, Pre-Qualified Payment Plans Available, see website
LICENSES
Toronto License T37-4179899Certified Foam Master Company BASFMOE licensed
MEMBERSHIPS
Canadian Home Builders' Association, Foam Master, Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5 yr product and installation warranty on all spray foam jobs
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.