Insta-insulation was retained to complete the spray foaming of parts of my home in the first week of March, 2018. My first issue with them is that they failed to alert us to the likelihood that any items in close proximity to the areas to be spray foamed would get foam residue on them. We specifically asked what we needed to do to prepare the area and were never told to remove or cover anything we did not want to be damaged. As a result, our front door, walls, table, and mirror in the foyer all had spray foam residue. In the basement, the floor, luggage, kitchen odds and ends, shelving etc. were also covered in spray foam residue. Insta-insulation did send someone by to remove the over spray but it was not completely removed and we continued to find items that had the residue. More importantly, for a company that specializes in spray foaming, you would think that alerting customers of proper preparation of the area would be standard practice. My chief complaint though was their poor handling of the rebate submission process. Their selling pitch included the fact that they handle the rebate submission from beginning to end. I reached out numerous times in May, June, July and August about the status of my rebate and received responses including “you was in the system just waiting for the payment” / “ they have been sending out the cheques for 3 weeks you should get yours soon” / “I have had 72 payouts so your cheque should arrive soon”. Not once did I receive any tangible evidence that they truly knew the status of my rebate nor did they provide me with any information around my submission or even the entity they requested the rebate from. It took a conversation with my neighbour (who had the same work done by Insa-insulation the day following mine) for me to find out rebates were requested from GreenON and a phone number I could call (none of this information was ever provided to me by Insta-insuation). I called GreenON and found out that Insta-insulation had provided an incorrect email address for me which had stalled my rebate submission process and that nothing had been done since it had been submitted months ago. Not once did Insta-insulation contact GreenON to inquire about my particular rebate. Had they done so, they would have discovered that is was a lack of response to an incorrect email address (provided by Insta-insulation) that had stalled my rebate process. It took a 5 min. call from me to resolve the issue. I am quite certain that had I not intervened, Insta-insulation would still be claiming that my rebate cheque was arriving any day… I contacted Insta-insulation to discuss the issue on Aug. 15th and I am still awaiting a call back almost 2 months later. Their customer service was poor especially once they received the final payment for their services. Their duty of care seemed to end once they were paid in full. I will not use Insta-insulation again and would not recommend them to others. I’m quite certain Insta-insulation will respond to this review politely indicating that they did everything they could and should do, and that their customer service manager never received my message but the reality is that they did not do what they promised they would do and should have done. Extremely disappointed and would caution anyone from using Insta-insulation.