Chris from Toronto

See our related review of Lastman's Badboy in scarborough titled whirlpool washer jan 15th, 2015. The Tech from Commonwealth came to service a brand new washing machine that we recently purchased at Badboy in Scarborough. Our issue was/is still that the washer has never washed our clothes, sometimes we pull out clothes that had never been touched by water after a full cycle is completed. If they aren't getting wet they aren't getting clean, we spent $1,000.00 for a large paperweight from the looks of things. We had the technician from commonwealth come to our house to look at he washer to see if there was anything wrong. He (Sean) saw the exact problem I described, we ran the machine through a cycle then I pulled out the clothes and sure enough he saw with his own eyes some articles were completely dry (not wet and then spun dry) but they were never touched by water. He proceeded to talk to the engineer at whirlpool on the phone and then rushed off saying he had another call to go to. I assumed he would report the machine had issues and something would be done. He did not say anything he just left. So we waited and nothing happened, no calls from whirlpool, nothing. The next week I called commonwealth and they said Sean was sick but they explained to me that the report he gave to whirlpool was the machine was working without any problems. So he essentially reported falsely??? Why I do not know! He later called me back after a few days saying he thinks I just need to try a different wash setting and that should fix everything...but we are reasonably smart people and we tried every setting already, most importantly we tried the "deep water" setting which uses the most water of all the settings and the problem continues...I refused to accept his verdict and have argued that they come and look again, I will update what happens after the next visit (Scheduled for Thursday Jan 22nd, 2015 we plan on filming what transpires so no one can make false reports this time).

My girlfriend and I purchased a brand new whirlpool washer and a dryer...AND a Fridge over the holidays. We spent very close to $5,000.00 at Badboy, what a horrible horrible mistake will never repeat and plan to tell everyone we know about. We had two significant issues after the products arrived at our place one much worse than the other. The washing machine they sold us for roughly $1,000.00 never washed anything. Whirlpool model # WTW8500DC0 supposedly a state of the art high efficiency machine so the salesman said. Well after every load of clothes, even on the deep water cycle we pulled out articles of clothing that clearly had never been touched by water. We called Badboy thinking they just got $5000.00 in revenue from us and they will surely come to the rescue. They never even a returned a simple phone call, the General manager (Paul) assisted the sales person (Steve) during our initial visit so we figured he would remember us and would be there to help...not a chance, I am writing this review nearly 1 month after we noticed the issue and no one involved with the sale at Badboy has bothered to call us back. We tried Whirlpool they sent a technician who saw with his own eyes the clothing come out after a full cycle still dry yet the report he filed was "machine operating as normal, no repair required" Essentially whirlpool has poorly engineered it's products and they don't care about their customers as well. We are not giving up, we will be posting a video of the machine operating, or failing to, on Youtube, and we are still considering small claims court although that is a lot to go through..we may just end up buying a used machine somewhere as we have no money left to replace this one with a new one...But I sincerely ask anyone out there to beware Lastman's Badboy ....do not fall victim to a "good deal" saving a hundred dollars on a machine is not worth it in the end, please go somewhere where they are professional. Also we did purchase their "solid Gold" extended warranty not that that made any difference. The other issue we had was the fridge arrived missing parts, we had to get Samsung to ship a part. it took hours on the phone on hold and they had to ship us the item twice because they got it wrong the first time...of course no one at Badboy offered to assist us.