Reviews

10/10

Having once helped us out with a bad bedbug infestation in the past, we enlisted the help of Pest Solution Services to come and inspect our multi-apartment house after discovering what we thought appeared to be signs of bedbugs. Muhammad was extremely thorough in his investigation, which revealed no trace of the buggers (some of the signs we had mistaken for bedbugs were in fact carpet beetles, a much more common and less destructive pest). He completely set our minds at ease about the bedbugs, and was exceptionally kind and reassuring throughout the process. He even gave us some pointers for getting rid of the beetles! I would highly recommend Pest Solution Services to anybody who believes they may have become infested with bedbugs.

Approximate cost of services:
$300.00
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Company Response

Thank you Paul for your review. It is very important to get an inspection done to confirm one has Bed bugs before moving forward with a treatment.

I'm glad we were able to help you!

Regards,
Muhammad & the Team
Pest Solution Services
Bed Bug Expert
416-451-7659

0/10

After reading several reviews (and despite seeing some 0 out of 10s) on homestars, we decided to give bed bugs and beyond a call. After all, these poor reviews were mostly from years ago, and most of the reviews were positive. We would have done well to listen to the negative ones. Upon first calling the owner, Armand, we inquired about the negative reviews and he assured us that these were outdated reviews from the previous owner, Cary, who was no long affiliated with the company. Fine. Armand came by and did a cursory check of the apartment and we scheduled a heat treatment. On the day of the treatment, of course Cary shows up, touting his years and years of experience as the be-all end-all of knowledge and wisdom when it came to bed bugs. He belittled, dismissed and refused to listen to or believe anything we had to say about not having noticed the bugs until recently, basically saying "well, I'm an expert, so you're wrong" (which by the way is what we call an 'appeal to authority'; a classic logical fallacy). I should mention at this point that we were told we had a guaranteed three month warranty on the service (more on that later). Anyway. The staff of the company were all very polite and easy to get along with; a great bunch of guys. Unfortunately I can't say the same thing about the owner(s). After assuring us that the bugs were gone, we immediately found more the following day. After calling Armand back on the phone, he informed me that these were what he called "distressed bugs", which is supposed to be a bug essentially driven brain drunk from the treatment, which is expected to die within a few days, and is incapable of reproducing. Well, this sounded suspect to me and so I googled the term, finding nothing. I was willing to give him the benefit of the doubt (after all, he was an expert). After several days of continuing to find more and more "distressed" bugs, we called them back, and Cary agreed to come by and apply a pesticide to the areas effected (this was the one time he acted in a professional manor). We continued to find more bugs. We continued to contact them, and I was told to be ready for Cary to come by on a monday morning for a follow up check of the apartment. He didn't show up, and when I called him he said that we had never discussed him coming. Then on tuesday morning I received a call from my landlord asking where I was, that Cary was waiting for me at my apartment; he had told her that he and I had discussed him coming on tuesday (we hadn't). Then when I called Cary, he said he had discussed this with the landlord (they hadn't). At this point he just went ahead and scheduled another treatment without checking the apartment, though at this point it was becoming more and more difficult to get a hold of Cary, who would not pick up his phone or reply to texts in a timely manor (we were contacting him through his cell phone, the number of which was on this business card he gave us). The morning of the second appointment, at 6:30 AM, he cancelled via text message citing a "sick employee". We re-scheduled for the following week. The second appointment came and went in half the time and with half the number of employees as the first. We continued to find bugs. At this point Cary was no longer taking calls from my phone, or responding at all to text messages, so we looked up the company contact info again online. I talked to Armand and he told me we would set up a third treatment, and that he would “call me back soon”. 3 hours later I called him back, and he said “oh, Cary told me he would call you; we’ve set up a treatment for Monday.” Fine. At least they were still willing to honor the warranty. The third appointment went much the same as the second, except upon reentering the apartment, I discovered that a wood and glue model I had built, with a great deal of sentimental value attached to it, was broken in half, and my computer no longer started. There was no indication that any of the glue on the model had melted (it was being kept in a room that wasn’t being treated, and on no portion of the model had the glue shifted or warped; it was cleanly broken in half down the middle) I contacted one of the employees who I had been corresponding with, and he was shocked to hear that the model had been broken; the last time he had seen it, it was in perfect condition, and I believe him (he even offered to help me fix it). I do not however, believe that Cary’s brief on-site visit during the day had merely been to check up on progress (infer from that what you will). Anyway, the model was of purely sentimental value so there was not much I could do about compensation for that, but my computer was another story entirely. The first time they had come to do a treatment, Cary had indicated that computers were always removed from the room being treated. This was obviously not done on the third treatment. I called Armand and left a message on his machine inquiring about the company’s policy on damaged items, and to please give me a call back ASAP. I did not hear back from him. After almost a day of calling the company back continuously from different numbers that we had already contacted them with (and encountering an inconsistent number of rings before going to voicemail), I called them from my office phone, which they would have no record of, and would not show my name on call display. Armand picked up on the first call. When I said it was me his reaction was word for word: “Oh….. Hi…. How are you?”. I told him how I was, and asked again what the policy was for damaged items, and he brusquely informed me that there was a clause in the contract which stated they would not be held liable for damaged items (despite a review on homestars which indicated they had paid for a damaged television, however belatedly), and that I should speak to my landlord. He also informed me that the job had been completed 100% to satisfaction and that there was no chance of any bugs reappearing. I found four more bugs he following night. We have been unable to reach the company for comment. After hiring another company to redo the job we were further informed that the propane-tank heat treatment method employed by BB&B is dangerous, and carries the possibility of an explosion. The job has now been completed to our satisfaction (by a much more professional company). I hope that this review dissuades anybody who may have a bedbug problem from ever hiring this company. Despite the friendly employees, the unprofessionalism of the owners was completely inexcusable. We have considered filing charges for property damage and for failing to honour their warranty but decided against it as the process would just be more, stress and more time and money wasted that we really don’t need to go through right now. STAY AWAY FROM THIS COMPANY AT ALL COSTS.

Approximate cost of services:
$4,000.00
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Company Response

We are very upset to see this review that is a complete misrepresentation of what happened with this job and I would like to address it. We take a lot of pride in providing exemplary service and guarantees in removing pests from the home. There were problems with this location from the beginning when it was discovered they had a much more extensive problem than they believed. The infestation was quite bad and was tough job. We have never failed to get rid of a bed bug situation regrdless of how bad the infestation or the amount of times we have to treat location. We always returned the clients calls, however some were at 3am and had to be returned the next day. We have no missed calls or messages from the client. They had no problem reaching us when we retreated the location 3 times after the initial treatment. We have asked them for a receipt from the other company they hired and I would be willing to offer some sort of refund, but there was no return call. Its unfortunate things have gone this way. As many of our other reviews can attest We stand by our work with a guarantee and provide top notch service.

10/10

Before we hired Mohammad, we tried another company that cost a fortune and failed miserably (they even spread the bugs further). With Mohammad I felt confident as soon as his assessed the situation and made his recommendation. He treated the problem and though he had to come back a few times, it seems we have gotten rid of those darned bed bugs. Mohammed has a very good process and is very knowledgeable when it comes to getting rid of these pests. I would wholeheartedly recommend Pest Solutions to anyone suffering from bed bugs. He identifies and treats only the areas affected and he is very thorough. We paid him a lot, but the infestation was extensive and was in multiple residences. His services are worth it, whereas some other companies are just expensive with no results.

Approximate cost of services:
$5,300.00
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