Please know that I'm not here to bash anyone or to hurt anyones business. If you see my other reviews, you'll see that I have been very happy and satisfied with the service I have received with contractors and service providers that I have found on HomeStarts.
I only write this to warn you that you're dealing with someone who does not keep their word, and will not honour their warranty.
Armand who owns and operates this company likes to use the word "impossible", whenever you tell him that the bed bugs were not exterminated after his treatment, but the bottom line is, that after two treatments and many unanswered phone calls and txt messages, I have had to hire Mohamed at "Pest Solution Services" to come in after Armand refused to honour his work. When I asked Armand about his "90 day 100% CUSTOMER SATISFACTION GUARANTEE" he replied "take me to court If you want satisfaction". I have waited the full length of BBB's warraty before posting this review in the hopes that they would honour their word. Sadly all correspondence now falls on deaf ears.
If you call or txt BBB for the first time, they will get back to you very quickly. Under 30 min. If BBB's service does not work, and your asking them to honour their warranty, don't expect a reply anytime soon or ever really.
I guess the next step is to take the only good advice Armand gave me, which was to take BBB to court.
I have attached one photo of a live adult bed bug that I found a few days after treatment.
And FYI, nothing is "impossible" when it comes to bedbugs. They are resourceful little pests.