Lori in Cambridge

Sold me lighting for $1200 that would not work even after spending lots of time showing the salesman pictures of the lighting location. Refused to give me a refund even though they took my $ before telling me about the no refund policy, then demanded a 25% restocking charge PLUS shipping to return product they sold me that was incorrect and would only give me a store credit. The owner hung up on me numerous times. The worst experience I've ever had! Do NOT buy here!!! Found the same lighting in Cambridge 25% cheaper and they spent the time with me to help me come up with another option to make the glass pendants work. Cambridge said if I had purchased with them and it didn't work, they would have sent it back NO CHARGE to me AND given me a credit! CHECK REFUND POLICIES BEFORE YOU BUY!!!

We bought very expensive laminate flooring because of the quality, thickness and warranty associated with but within 4 months it was peeling from the edges. We called the store and salesman who sold us the product said the manager Nassar would call back. He never did. We called 3x and left messages - no return calls. We then went into the store and confronted the manager. He said someone would come out the following week to look at the floor. Once again, we had to chase down the manager to get him to follow through! An installer came out and looked at the floor and said he'd never seen anything like it. He said it was a product defect and the product rep needs to come out and see it. Once again, we had to contact hte store. The manager said he'd come out and take pictures so we booked time off work for the day. The day prior the Manager cancelled - said something came up but gave no explanation. We are still waiting for him to get back to us! We are considering suing now since we cannot get anyone at Alexanian's to talk to us or back their products! This is the worst experience I've ever had with a 'service' organization. I'm surprised they are in business when they treat people like this. The lack of customer service oriented employees is a disgrace! We paid more for this laminate than hardwood flooring! Be careful - they will sell you anything and treat you well but God forbid you have a problem. WATCH OUT TOO they don't take returns if they sell you too much - we learned that the hard way!! They don't tell you when they sell it to you!