Got our leather sofa delivered with a cut on the side close to bottom on August 12, 2014. I wrote a review for bad customer service. There was a misunderstanding that Arrow thought we unpacked the sofa ourselves, actually the driver did it for us. Once the circumstance is clarified; Arrow has promised to resolve the situation. We thank Arrow for prompt response.
- Approximate cost of services:
- $1,450.00
- Any advice to offer fellow homeowners facing a similar project?
- Thoroughly inspect before signing any shipping document
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- Company Response
Thanks Eric and sorry for the confusion. Our operations manager was able to sort things out in order to get everything rectified for you. Thanks again for your business! Jason M. - Sales Manager