Big Al's are the best. Their prices on Boxing Day were great and the manager was very patient and helpful. He did not try to sell us the most expensive stuff and even helped us with everything from decorations to step by step instructions on setup and care. Will always shop there because of how well we were treated!
We just moved into our first home and as excited as we were, we also had concerns about the neighbourhood and its' troubled history. We had found lots of good but conflicting opinions on the internet about how to secure our home. We needed some good, honest and unbiased help. Initially we had spoken with Frank over the phone and he was very open and helpful and even gave us free advice. He noted and explained why an in-home meeting would be more helpful and we worked out a fair fee. Our impression of him was that he was definitely an honest and straightforward guy. We setup a meeting with Frank quickly and he was right on time. As we proceeded with the inspection, Frank gave us simple, level-headed suggestions to improving our security. He gave logical and clear explanations for his choices and answered any questions we had. And we had a lot. He also explained to us why certain precautions that we wished to take was overkill or why it would not work based on our house. Frank is not a scare-tactics type of guy. He works by giving honest suggestions and clear advice. He is not out to sell you anything except good advice and customer service. You would definitely not regret the understanding and peace of mind that he imparts.
Thank you Omar for your warm words of wisdom
Total rewiring for Grounded Service and Knob & Tube replacement
My wife and I are first time home owners and having to rewire our house was a scary enough prospect but Kiya and his crew were just amazing and put us at ease and were always responsive when we had any concerns. Other contractors offered us shortcut solutions to the job and always seemed hesitant to do more work when we asked. Kiya took on our house without blinking an eye. He checked everything and explained what he planned to do for the job. He always kept us updated and took us on a tour before, during and after it all. Our initial impression of him and his crew was that they were honest and trustworthy. For first time homeowners that is very important. Throughout the job and after it was all done, they definitely demonstrated those qualities. We had to work every day and left them to work during the day. We definitely felt safe doing so. Kiya's customer service is very good. He is dedicated to keeping his customers happy. He took care of the permits and inspection without us asking or lifting a finger. In the beginning there were some scheduling issues BUT this was due to a very significant problem at Kiya's own home. Even though it was understandable, he always kept us as a priority and updated us about any delays. Again very good service!!! There was a miscommunication on my part about some additional work and Kiya's dedication to customer service shone very well here. The result could have been to his benefit and he would not have been wrong BUT our satisfaction with his service was what mattered to him. We are very happy with his resolution. Again, someone else may have chosen to take advantage of first time homeowners. Kiya did not. His crew was very nice and they worked very hard every day until the job was completed ON TIME. They made very few holes. Just my opinion though, since I've never seen rewiring done (I would say less than 15 holes for the whole house). They also dusted, cleaned and plastered/sealed up everything, once the job was done. Kiya's quote was firm and there were no additional costs. He said he would get it done in a certain time at a specific cost and he kept his word. We also had our own light fixtures (inside and outside) and motion switches to install. Kiya saw them and just asked where we wanted everything and even suggested where to get more and he would install them. No additional cost. He put in 3 ways switches and moved outlets/switches to better locations. It was very much appreciated. Also we were not able to afford the additional cost for upgrading our 60 Amp service. Again with no question and no additional cost, Kiya stepped in and checked out our panel and worked out a SAFE modified solution. Now that is service that was worth every penny! After the job was completed, we had a handful of minor issues and Kiya responded quickly and came by at our convenience and took care of everything. I cannot say this enough but he is focused on providing a great experience and service and we definitely consider him as our electrician to call for anything we need in the future.
