Barbra B. from Edmonton

The salesman who came to do the initial estimate underquoted significantly. An installer came out to start the tiling in the kitchen floor then left claiming he couldn't do it because the subfloor was not sufficient (which the salesman should have determined on the first site visit). That first installer was also very rude and dismissive. The marble floor in the bathroom was not sealed after installation- as a result, when they did come and seal it (after I brought up the etched surface), it was too late. The finish is quite irregular, looks etched and is not glossy like I wanted. The installer for the kitchen backsplash did not arrive within the agreed upon time frame. Someone was meant to be there between 8-10. No one arrived until after 11. Communication problems apparently. The tile in bathrooms was not siliconed after installation. The installer neglected to tell me that the shower fixtures needed to be changed before the tile went in which necessitated me paying a plumber extra to come for a second visit and he had to access the plumbing from the kitchen side of the wall. The salesman also promised he would personally secure the bathroom vanity and mirror to the wall in the bathroom as I was concerned about drilling through the tile. He later reneged on this promise and I had to pay someone to do that. Payment was processed on my credit card prior to work being completed without contacting me prior. It's been extremely frustrating dealing with this company and every time I call, it seems like no one has any idea what's going on. In the end, I simply accepted the damaged flooring because I was tired of dealing with their incompetence. There is dismal communication within the company and most employees are completely incompetent. Avoid this company at all costs!!

They were good for MOST of the time that they were working on my renovation. However, I made the mistake of paying the invoice before they had completed a few errors they made. I arranged to have someone arrive at 8 am- no one had arrived by the time I left for work at 8:40 so I left them a key in the mailbox. I got a text from my downstairs tenant who was disturbed by them trying to get into the suite when no one should have had any need to go down there and certainly shouldn't have done so without discussing it with me first. When I arrived home at the end of the day, my back door was unlocked, most of the lights in the house were left on, and my cats were locked out of the roo​m ​where their ​litter box​ is​​ and were, understandably, frantic​. My bathroom ​had ​also been left in a ​very disgust​ing state by whoever used it. ​They also didn't fix all the errors they had made. When I brought this situation to the attention of the owner, he didn't even apologize and was rather curt in his reply.