Lois from North Vancouver

It is in frustration and disbelief that I write this review. In April, our 86 year old uncle (in Edmonton) needed to relocate his laundry drain. Richard from ARO or Need a Plumber responded to do a Service call and this is what happened. He was quoted $1200-$1600 for the job (my spouse is a plumber here in Vancouver and the entire job SHOULD have cost around $800 - $900). No written estimate was done or signed, and when Richard was finished, my uncle was charged $2445 PLUS the service fee! The bill was not itemized so he didn't even have a breakdown of what he was being charged or should I say gouged for! My uncle was told that a $4.28 shut off valve at Home Depot was worth $65! Pleeeeeease. When we visited in May, my spouse wanted to have a look at the plumbing (in hindsight we wished he would have waited until we came so that my spouse could do the work for him). We were shocked and horrified to see the slipshod work Richard had done. It was very obvious looking at his work that he is NOT a plumber! My spouse has been a certified Plumber since 1980 and plumbing since 1975 and have NEVER, EVER seen anything like what Richard did! And to add to this horrendous story, the piping was incorrectly done. My spouse re-did the piping so that it would function properly and not cause future problems DO NOT call these people for your plumbing needs, they grossly overcharge and under deliver. And when you complain to the company you get customer service placating jargon and an insult to refund $250 when the overcharge was more like $1600.

It is in frustration and disbelief that I write this review. In April, our 86 year old uncle (in Edmonton) needed to relocate his laundry drain. Richard from ARO or Need a Plumber responded to do a Service call and this is what happened. He was quoted $1200-$1600 for the job (my spouse is a plumber here in Vancouver and the entire job SHOULD have cost around $800 - $900). No written estimate was done or signed, and when Richard was finished, my uncle was charged $2445 PLUS the service fee! The bill was not itemized so he didn't even have a breakdown of what he was being charged or should I say gouged for! My uncle was told that a $4.28 shut off valve at Home Depot was worth $65! Pleeeeeease. When we visited in May, my spouse wanted to have a look at the plumbing (in hindsight we wished he would have waited until we came so that my spouse could do the work for him). We were shocked and horrified to see the slipshod work Richard had done. It was very obvious looking at his work that he is NOT a plumber! My spouse has been a certified Plumber since 1980 and plumbing since 1975 and have NEVER, EVER seen anything like what Richard did! And to add to this horrendous story, the piping was incorrectly done. My spouse re-did the piping so that it would function properly and not cause future problems DO NOT call these people for your plumbing needs, they grossly overcharge and under deliver. And when you complain to the company you get customer service placating jargon and an insult to refund $250 when the overcharge was more like $1600.