Our Hot water tank quit and we were aware we needed a new tank. A plumber came out and drained the tank and told us we would need to replace it. This cost us $222. 34 to come out and drain the tank. The plumber was very young and inexperienced, he had no idea what he was talking about and did not even know what the different parts of the tank were called when we inquired about what was wrong with it. We did know based on our own research thought that we needed a new tank. We were wanting to shop around for prices for a new hot water tank so, that evening we told the plumber we would be in contact with them if we chose to go with "Need A Plumber Canada" to do the hot water tank replacement. The plumber then informed us that if we went with them for the new tank they would deduct the $222.34 from the cost of the tank and instillation as a courtesy. We ultimately decided to go with them and they came and installed the new tank the following day. Before the instillation was complete they wrote us out the total amount with a receipt and we authorized it on the credit card for a total of $2121.21. I brought up that the discount that was mentioned the previous day and was told that that extra $222.34 just wasn't charged to the total because the tank was already drained. I was quite upset as it was implied that the $222.334 deduction would be off the price of the tank and instillation NOT just as a result of the work being done already. I thought it was a courtesy to us as customers for choosing them to do the work over the other hundred of other plumbing companies. After that discussion was over they finished the work and handed over the Transaction receipt. This is when I noticed that they had written over top of the original total amount that we had signed. The transaction customer copy now read $2227.27. So, after we signed and authorized a credit card receipt they had gone and added an additional $106.06 to the total without saying anything about there being any additional charges! This was incredibly dishonest and unethical for a business to get authorization to charge a certain amount to a customers credit card have them sign for it and then go and change the total after we had sign the transaction receipt!!! I understandably felt very taken advantage of as a customer and when I brought this up to the two men in my house the one simply said "oh sorry, I F**** up I am bad a math". Firstly, I was incredibly upset that they felt that it was appropriate to speak that way in a customers house and secondly, that they had no concept of the fact they were going to be placing a charge on my credit card without my consent. I argued my point and explained how unsatisfied I was with their behavior and that they changed the total amount of the work without communicating it! Following this I immediately called the company and asked to speak to Richard the Manager. I left a message and was told I would be contacted back in 24 hours. Well, that was October 4th. It is now October 29th and today marks the 17th phone call I have made and 17th message I have left for Richard with out a call back. I am incredibly upset with the companies unprofessional behavior in their customers house, their obviously loose business ethics and outrageously poor customer services.