Reviews

10/10

Having had a good experience with NovelCare (then AirTech) installing a ductless AC unit in our old house, we naturally turned to them to install a dual-zone ductless AC/HeatPump unit in the semi-detatched we moved to last year. As was the case the first time, their service was punctual, professional and courteous. Their office staff, especially Julie who helped us, were friendly and informative. When the unit we initially requested turned out to be unavailable, she arranged to provide us a more expensive unit at no extra cost. The guys who did the inspection and the installation were capable and put in a long day to get the job done.

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Thank you Robert it is nice to know that we have loyal customers like yourself. Quite naturally we aim to please but sometimes you cannot please everyone. Again thank you.

10/10

When we bought a house recently, our R/E agent recommended Alex to do an inspection for us. The service he provided was exceptional. He spent more than four hours going over every detail of our two-story, 1300 sq ft house. At his suggestion I joined him for this process, so he could explain all issues and features as he found them. He did this patiently and in detail, answering my often naive questions with good humour. He was very thorough, even climbing a ladder in the biting cold and snow to inspect the roof, something I suspect very few inspectors would bother to do. The rate was competitive with those of inspectors who provide much less, and the result is that we got, not just a bill of health for our house, but a detailed understanding of its systems and construction -something of considerable value.

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10/10

My wife and I engaged Air Tech to install a small ductless A/C system in our 1890's vintage Toronto row-house. Our house's age, small basement, stone foundation and idiosyncratic wood framing all contributed to make for an unorthodox installation. Although there was initially a misunderstanding about the electrical work required, Air Tech's office staff were courteous and very reasonable in adjusting the arrangements. The guys who did the installation and electrical work were friendly and professional, and came up with the optimal solution to the wiring challenge presented by our foundation. Thanks!

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Company Response

Thank you for your review and your kind words, and please do not hesitate to call us should you have any further requirments.