Thought that I had got a raw deal from Parkwood, but later an expert visited my home and was very impressed at the quality of workmanship. The minor things which were mostly fixed by Parkwood, led me to believe otherwise. Now after staying at this home for about 15 months, I am happy with their product!!!
- Approximate cost of services:
- $450,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We sincerely apologize that you had an issue with your home. We have looked into your home and can see that we have attempted on a number of occasions to book appointments to fix the two outstanding issues, but we have not received a response on a time that suits your schedule. We understand it can be frustrating to stay home to get the issues fixed and we would like to make arrangements with you to make this as easy as possible for you so you don’t have to stay home. Please contact Brittany in our Warranty Department and she will be able to discuss with you the various options.
Parkwood Master Builder has been a recipient of the Alberta New Home Warranty Distinguished Builder medallion representing over 20 years of excellent customer service. Our comprehensive warranty includes 1 year Workmanship & Material, 2 years on Delivery & Distribution Systems, 5 years on the Building Envelope & 10 year Structural. I hope this, along with Parkwood making every effort to fixing your deficiencies, gives you some reassurance.