We were looking for a couch. The Brick was one of many furniture stores we looked in. Our sales person was very helpful and patient, even when we took ages to decide on what we wanted over two separate visits. We left feeling satisfied with the service and the warranty. The couch was delivered as promised during the delivery window and everything went very well. Our only issue was that the pull-down console on the couch was poorly put together and came un-glued within a couple of weeks. We put in a service request and they sent someone to basically crazy glue it back together for us. So all-in-all our experience was good, but the quality of the furniture is still a bit questionable even at the higher end of their price range. The staff and service exceeded our expectations but despite that I'm pretty sure we won't be back any time soon for furniture.