Reviews

4/10

Bought Samsung model WF42H5200AP/A2 front load washing machine from Trail S Calgary store. The VERY first time I used it the soap dispenser cover pulled off. It comes off every time I use it. I talked to Trail. They will not help you with warranty claims at all. They sell product. That's it. Dealing with Samsung is a nightmare. I have had to send my pictures of the problem and my bill 5 times now. Likely spent 2 hours on the phone with them. Run away.....Run away

Approximate cost of services:
$800.00
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Company Response

Dear Dave,
Please accept my apologies for any inconvenience or frustration you are experiencing from our Trail Appliances Calgary South location regarding your Samsung washer & service requirements.Your input and feedback is vitally important to us. To better understand the issue please feel free to reach out to me directly at 403-212-8548 Patricia.