Bought Samsung model WF42H5200AP/A2 front load washing machine from Trail S Calgary store.
The VERY first time I used it the soap dispenser cover pulled off. It comes off every time I use it.
I talked to Trail. They will not help you with warranty claims at all. They sell product. That's it.
Dealing with Samsung is a nightmare. I have had to send my pictures of the problem and my bill 5 times now. Likely spent 2 hours on the phone with them. Run away.....Run away
- Approximate cost of services:
- $800.00
- Company Response
Dear Dave,
Please accept my apologies for any inconvenience or frustration you are experiencing from our Trail Appliances Calgary South location regarding your Samsung washer & service requirements.Your input and feedback is vitally important to us. To better understand the issue please feel free to reach out to me directly at 403-212-8548 Patricia.