After three months our mattress strted to sag. Upon contacting the company and speaking to the president they said thier mattresses don't sag they compress. He was rude and said we changed our mind on the firmness of the mattress we wanted. We just wanted a mattress that doesn't sag. We paid to take it back and had them rebuild it to make it firmer. Now there is a huge ridge between the two sides. Once you sleep on it the mattress sags. Two people sleeping on either side produced a ridge in the middle. The mattress was expensive and is the worst purchase we ever made. To make it worse the president was rude and derogatory to us. Would never buy from this place again. Just a huge waste of money
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?