My central air stopped working at about 5:00 PM during a heat wave. I called Service Experts and by 6:00 PM the same day it was fixed and running. The issue (a capacitor that needed replacement) was explained to me clearly, an exact quote for the part and labour was provided and the repair man had the part in his truck. I felt that the total charge was reasonable, especially given the speed of the repair. I will be calling Service Experts whenever I need furnace or air conditioner service in the future.