Horrible delivery and awful communication skills of the delivery team. They came today, park on the street and said it is too much snow on my driveway to deliver my fridge. PLease see photos attached. It is a shoveled driveway, yes there are patches of snow which is frozen, but it is February in Canada! It snows It is Canada! Why bother to take orders if you do not deliver them! Order number is 1884766. I should never buy from them again. Update 1: CAS contacted me and asked to pay another $100 for another attempt to deliver my fridge, I responded it will be the same driveway, snow melts only in couple months. I said I will cancel my credit card payment. Update 2: after some back and forth arguing CAS agreed to provide a full refund. Buyer beware - lots of time and energy wasted.
- Approximate cost of services:
- $1,050.00
- Company Response
Hello Igor,
Thank you for taking the time to share your feedback.
We are very sorry to learn about your delivery experience.
Please note, it's part of our delivery company's White Glove service to keep your appliance safe and damage-free when delivering inside your home.
This includes keeping your property free from possible damage also.
It's our team's responsibility to make certain judgements if they think that the conditions are unsafe to deliver.
Please understand that the safety of our customers and staff is absolutely paramount.
We sincerely apologize for any inconvenience caused.
Thank you kindly,
SJ
CAS
