Lynn from Brampton from Brampton

I chose Karry because of how wonderful they made themselves out to be on their website. I have since learned that that information was misleading. It was NOT the "experience" they claimed it would be. It was very stressful, the trades were not managed and the tiler was totally inexperienced. They became unprofessional with me when I voiced my concerns about the poor quality of the work. They did fix what they could but I am left with chipped porcelain tiles (the tiler didn't have a wet saw), uneven tiles and questionable grout.

Had a granite counter top, backsplash, sink and tap installed. Colin worked very hard to understand my needs as I was very particular about what I wanted. Service was excellent and the installation went smooth. Only one little blip in installation and the issue at hand was resolved in hours. The trades people were true artists in their area of expertise! Would highly recommend!

Although the product I was sold is lovely, I found the sales person rushing me but reassuring me how happy I would be once installed. She asked me if I wanted the flooring installed. I said yes and she gave me a quote. Never once did she indicate that the installation would be done then anyone other than BH. She also told me that I should have the proper amount ready for cash payment once it was installed. She was to call me to let me know when the installation was to take place. I had to phone her twice to find out. Then when it was installed she called a week after it was in to arrange the installation again. The sales person name was Javana. She arranged the installation which was done by Brampton Hardwood floors and the installers name was Mike. Mike drove up in a van that had the Brampton Hardwood floors information and logo on it. I was happy to see that as it gave me confidence that was an indication that it was their professional installer putting in the flooring. The installation was the part I am most disappointed in. There are nail holes and cracks in the hardwood that are noticeable because the "door rail" or what I would equate to quarter round did not cover these installation flaws. The duct covers no longer fit anymore and a board has popped since the installation. The installer definately lacked attention to detail. Please see the photos I have attached. I had to leave a large solid wood harvest table in the room as it was too big to move and at one point they had tools and the strips of wood sitting on my table! I cleaned it off and set sheets over it. In the meantime I have sent photos to BHF along with emails, told the sales person about the installation experience and I have not head back from them. I have since tried to fill in the holes myself and make the cracks less noticeable.

I have never received anything but excellent service and advice from all the staff at Backyard Getaways! They are always helpful and quick to take care of any questions or concerns I have regarding my pool.