Backyard Getaways Inc

Swimming Pools, Spas & Hot Tubs
140 Advance Blvd, Unit 5 & 6 Brampton ON L6T
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HomeStars  >  Swimming Pools, Spas & Hot Tubs in Brampton  >  Backyard Getaways Inc
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94%

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Reviews for Backyard Getaways Inc

Average customer rating:
9.9 10 (126 reviews)

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deannadental in Mississauga
deannadental in Mississauga
1 review Brampton, ON
10/10

Pool installation

What can you say about a company that's very professional from the start. John and his team made this installation a pleasure during what I thought would be a stressful time. John was accurate with the quote and time frame. Told us everything to expect and was right on cue. Well done backyard getaway! I would recommend you to everone!!

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Company Response

Hi Deanna & Nick,

Thank you for your business and for this review. It was a pleasure working for you. I hope you and your family enjoyed the new pool last year and will continue to enjoy it for many years to come.

John

Andrew in Mississauga
Andrew in Mississauga
3 reviews Mississauga, ON
10/10

swimming pool reno

We hired the company to renovate our 40 + year old pool. The project included: vynle surface on a concrete pool, replace the old concrete around the pool with new plated concrete. We have used the new pool for a full season without any issue. We enjoy it very much. We deeply appreciate the great job done by your company.

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Company Response

Thank you very much for this review. I truly appreciate and get a lot of personal satisfaction in knowing that my customers are 100% happy. And thank you for your past business! John.

Mercede Manavi from Vaughan
Mercede Manavi from Vaughan
2 reviews Richmond Hill, ON
10/10

Swimming pool and landscaping

Last summer we hired Backyard Getaways for bulding a swimming pool and backyatd makeover. This company does exactly what they promise their customers. They finished our backyard within the expected budget and time frame. John, the owner, was honest and clear about everything from day 1(unlike many others in this business) Dan, our project manager, is very knowledgeable and extremely well mannered and cooperative. The men who worked at our place were very professional, friendly and extremely clean and neat at work. After every single work day, they washed and cleaned
the job site before they left. Our backyard looks fabulous and we are so happy with the result. We'll recommend this company %100 and will happily hire them again should we have any landscaping jobs.

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Company Response

Dear Mercede and Mohammad, thank you so much for this wonderful review. It is greatly appreciated. It was an absolute pleasure to deal with you from planning right through to final completion and beyond. The transformation of your backyard is incredible. It is so beautiful, clean and elegant. Everyone here at Backyard Getaways thoroughly enjoyed working at your project. Seems the only "bump in the road" was the Town of Richmond Hill and the permits, but we got through it all as promised, despite all the obstacles that were thrown at us. I wish you and your family all the best and look forward to seeing you again next summer. Thank you again for your trust in our company and for your business. It is truly appreciated. John.

Andy Toronto, Ontario
Andy Toronto, Ontario
1 review Toronto, ON
10/10

Pool, fence, retaining wall, concrete/stone work

We used BYG this summer for our pool project and I can’t say enough about how happy we are with the results. We were extremely impressed from start to finish with the personal care and attention provided by John, Dan, Aldo and the rest of the crew. They were all extremely professional, friendly, and a pleasure to deal with. The original estimate for completion was 4-6 weeks, and they completed the project in exactly 4 weeks from the first day they arrived on site to start the measurements and preparing for the excavation. The most comforting aspect about the whole project was the fact that the owner (John, and his father Aldo) was extremely hands on, and they personally performed a lot of the work themselves. All the work was performed with their own employees and nothing was contracted out (in some cases they contract the carpentry/fence work, although in our case they did the fence themselves as explained later), which allowed them to maintain control and deliver on the promised timeline. They were going to use the carpenter they typically contract out for the fence work, but because of delay in the city inspector site visit, his schedule didn’t match with our project, so Dan, Aldo and crew did the work themselves so that the completion of the project wouldn’t be delayed.

Aldo was on site every day to ensure everything was done perfectly and on time. The attention to detail was incredible - for example, I witnessed Aldo and the crew laying and relaying the paver stones until they were satisfied with the grading and leveling to ensure it was perfect. Dan (in charge of the design) was on site almost every day as well and showed so much professionalism and expertise in providing design recommendations and also in ensuring everything met with city by-laws and explained every detail and presented all the pros and cons for decisions that needed to be made – e.g., placement of pool equipment, location of cabana pad, location of electrical and gas lines etc. John was on site for a lot of the days – from operating the heavy machinery to personally installing the pool liner to ensure proper fit. On the days they weren’t there, both John and Dan were always available by phone/email/text and would respond immediately if I had any questions. John or Dan would also email me with almost daily progress updates letting us know exactly what stage they were at in the project. At the end of the project, John came over one evening and personally gave me a tutorial on how to work the pool equipment, and on the pool water chemistry. When John left that evening, he offered to answer any questions I might have in the future, and even though it’s been several weeks since the project was completed, John continues to respond immediately to any questions I have.

In the end they completed our project on time (exactly 4 weeks), on budget, and to the exact specifications we agreed to in our contract. They had us swimming and enjoying our pool/backyard just in time for what turned out to be the hottest week of the summer. I would highly recommend using BYG. Thanks John, Aldo, Dan and the crew for a stress-free, professional and pleasant experience, and for an amazing backyard that our family will enjoy for years to come.

Andy (and family)

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Company Response

Hi Andy. Thank you so much for this wonderful review. Everyone here at Backyard Getaways thoroughly enjoyed working with you and your wife. It gives me the ultimate satisfaction to know that we met and exceeded your every expectation. The backyard turned out beautiful and I love everything about it. What a huge transformation! Thank you so much for your flood of referrals already. We promise to treat each referral EXACTLY as you were treated. Thank you for your business and as I said before, feel free to call or send me a message anytime with any question you have. All the best to you, your wife and your kids!

Sincerely,
John

sandra p.
sandra p.
5 reviews Mississauga, ON
10/10

backyard transformation

Backyard Getaways has been a pleasure to deal with from the beginning. The crew always made a good effort to communicate with us about scheduling and about the details of our projects. We are currently enjoying the work in our yard even through the winter season. We had a few issues with our lighting system (bulbs burned out) but John was quick to send someone out so that we could enjoy our lights projected onto the winter snow. I would not hesitate to recommend this company. We will be hiring them come the spring to seal our new driveway and backyard project.

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Company Response

Hi Sandra. Thanks very much for your review and for your business. Everyone here at Backyard Getaways enjoyed working with you and Stephen from design through to construction. We hope you and your family enjoy your beautiful backyard oasis for many years to come. We look forward to working with you again very soon. As always, feel free to contact me personally anytime if you need anything. John.

Mary from Brampton
Mary from Brampton
1 review Brampton, ON
10/10

Pool services

Bought a house this past summer with a fantastic gorgeous pool by Backyard Getaways. We of course chose them for our pool services. Very helpful and professional. So happy with the pool and this company.

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Ray & Tammy from Bolton from Bolton
Ray & Tammy from Bolton from Bolton
1 review Bolton, ON
10/10

Pool design and installation

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I am writing this letter regarding Backyard Getaways who just recently built a pool for my home. I could not be happier with the quality of work done by this company. I had heard all of the horror stories regarding pool companies, and talked to several other contractors/pool builders, before deciding on going with Backyard Getaways.


My wife and I were sure we were going to use another company until we met John Petrocelli and saw the incredible results of his efforts. The night we signed the contract, we asked how long this process would take; we were told three - four weeks from dig.

Four weeks later, once all landscape was completed our pool was filled and running. That is unheard of! Construction always takes longer than what is estimated—not ours—right on schedule! In our estimation, there is no comparison! Everything was done swiftly and accurately. Whatever I was told would happen, happened. There were no surprises.

All who had a part of our construction were very friendly and seemed to care about leaving the construction area clean and orderly. If I ever had a question or concern, it was answered promptly. I never felt any sort of regret with hiring of Backyard Getaways in this entire process—always had great support and comfort knowing all would be done and done properly.

I had a bit of anxiety thinking this pool construction would cause some grief with the neighbors, inconveniences, and the mess. But it turned out to be a great, clean, well organized project. Would I recommend them? Without a moment’s hesitation! Thank you! Thank you! Thank you! You are the best! A job well done.

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FloMaggio Maggio from Woodbridge
FloMaggio Maggio from Woodbridge
1 review Brampton, ON
10/10

Landscaping

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Backyard Getaways is very professional, courteous and pride themselves in customer satisfaction and quality workmanship.
They were always available to help with questions we had and addressed our changes along the way.
We highly recommend Backyard Getaways and would not hesitate to use them again in the future.
They provide quality work and are truly a pleasure to deal with.
We are so happy we decided to use Backyard Getaways!
They definitely stand out from the rest.

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Diego, Woodbridge from Brampton
Diego, Woodbridge from Brampton
1 review Brampton, ON
9/10

Inground pool, cabana and landscaping

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

What can we say about a dedicated group of individuals, who not only made valuable recommendations during the initial stages of our project, designed, positioned, and built our in ground pool, cabana and landscaping to my satisfaction, but most important to that of my wife. Backyard Getaways started on the day they promised, and were completed prior to the 3 week time frame that John had noted during the tendering stage. The early completion was due to the time and co-ordination taken by Reg and his dedicated staff prior to, and during the construction of the pool.

The pool looks amazing, our friends enjoy it regularly during the summer months and we strongly recommend that Backyard Getaway be given an opportunity to discuss their approach and views to anyone interested in having a pool constructed for them.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Backyard Getaways Inc

Backyard Getaways Inc is an award winning family owned & operated pool builder company since 1995. Through our innovative designs & quality craftsmanship, we continue to exceed industry standards by creating unique custom pools, spas and outdoor living environments. Service Include: -Custom Concrete Pools & Spas -Custom Vinyl Pools -Complete ...
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