Dave and his helpers came out and got to work promptly. The equipment used was older and looked like it need some TLC, but it got the job done. The only issue my wife and I had was the mess the guys left behind. While they did clean up the obvious areas, places like the top of the shelving in the closet was covered in insulation and had to be cleaned. Also, the attic access "door" was not properly seated.Not a huge deal, but does show attention to detail could be improved. Other than that we are happy with the results (this winter will really tell!).