Reviews

9/10

It all started with my 2-year flushing a toy car down the toilet. Needless to say, it rendered the toilet useless. I called another company, and they had a technician out the next day. He arrived on time, with the little shoe covers, etc. He removed the toilet to get at the toy, and reset the toilet. It was pretty much downhill from there. After "fixing" the problem, he flushed the toilet once to show it was working. The flush was less powerful than before my son sent the toy down. Yes, you could argue that I should have had the toilet flushed several times with toilet paper before saying "OK", but you know what they say about hindsight... Later, that day, when we actually USED the toilet, it was apparent it was not "fixed". I called the original company back, and their response was basically "the toy was removed, we did our job - if you think there's another problem, we can send a technician out to scope your line for $250" WHAT?!?! How about "we'll send the technician back to have another look"? Obviously, I declined the offer to be relieved of another $250 [especially considering the toilet worked fine 2 days prior] I decided if I was going to spend more $$$, I'd at least try a different company, with hopes they were more ethical New Canadian sent out a plumber the next day [albeit 4 hours late]. Within 20 min of plunging, the toilet was operational again!!! I'd recommend this company over that "other one" any day. I'm reluctant to mention the "other company" for fear this review gets suppressed. However, I'm sure you can check my other reviews, etc A final word of wisdom to those who ever have ANY plumber come by to fix a toilet... Never pay and let him or her leave without having THREE flushes go down successfully, WITH a wad of toilet paper each flush.

Approximate cost of services:
$150.00
What could this company do to improve their services?
Show up on time, or at the very least, let me know how late you're running, so I can plan the rest of my day accordingly. Also, clean up a bit more before you leave.
Any advice to offer fellow homeowners facing a similar project?
A final word of wisdom to those who ever have ANY plumber come by to fix a toilet... Never pay and let him or her leave without having THREE flushes go down successfully, WITH a wad of toilet paper each flush.
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2/10

It all started with my 2-year flushing a toy car down the toilet. Needless to say, it rendered the toilet useless. I called DrainWorks, and they had a technician out the next day. He arrived on time, with the little shoe covers, etc. He removed the toilet to get at the toy, and reset the toilet. It was pretty much downhill from there. After "fixing" the problem, he flushed the toilet once to show it was working. The flush was less powerful than before my son sent the toy down. Yes, you could argue that I should have had the toilet flushed several times with toilet paper before saying "OK", but you know what they say about hindsight... Later, that day, when we actually USED the toilet, it was apparent it was not "fixed". I called DrainWorks back, and their response was basically "the toy was removed, we did our job - if you think there's another problem, we can send a technician out to scope your line for $250" WHAT?!?! How about "we'll send the technician back to have another look"? Obviously, I declined the offer to be relieved of another $250 [especially considering the toilet worked fine 2 days prior] I called AGAIN and got the same response. I then called another plumbing company. They dispatched a plumber the next day, and within 20 min of plunging, the toilet was operational again!!! Unfortunately, I was out another $150. I then called DrainWorks back to let them know someone else finished their job for them, and that I'd like a PARTIAL refund. All they did was repeat the routine from a day prior, and basically showed no concern that they did half a job. The way I see it, there were 2 problems: (i) the technician did half the job (ii) when given the opportunity to finish the job, their immediate response was "it'll cost you another $250" I will never use DrainWorks again. I'll warn anyone that their customer service is at the very least pathetic as soon as they have your $$$. I'd go as far as saying it borders on unethical. A final word of wisdom to those who ever have ANY plumber come by to fix a toilet... Never pay and let him or her leave without having THREE flushes go down successfully, WITH a wad of toilet paper each flush.

Approximate cost of services:
$250.00
What could this company do to improve their services?
Be responsible when a job is incomplete.
Any advice to offer fellow homeowners facing a similar project?
When having a toilet fixed, never pay and let a plumber leave without having THREE flushes go down successfully, WITH a wad of toilet paper each flush.
1 of 1 people found this review helpful.
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Company Response

Hi Steve. We are glad that you posted this review so that we may expand on it and shed some light on the situation. On September 8th at 3pm our technician arrived on time at your home to assess an issue that you described as a slow draining main floor toilet as a result of your son flushing a toy truck in it. While our technician was on site, he uninstalled the main floor toilet, removed the toy from the underside of the toilet, reinstalled the toilet with a new gasket and on top of that augured the toilet. Our technician spent 1 ½ hours at your home completing these repairs and charged $244 + GST. The technician flush tested the toilet with you present to confirm your satisfaction of the now functioning toilet. Directly following this confirmation of completion, you proceeded to pay the amount in full and signed the invoice. You state in your review that, “The flush was less powerful than before my son sent the toy down”, but then that raises the question; why would you pay and sign for a job you were not satisfied with? Based on your actions, you must have felt the job was completed, it is illogical to assume otherwise. You also mention that you should “never pay and let him or her leave without having THREE flushes go down successfully, WITH a wad of toilet paper each flush.”, but then that raises the question; If the toilet plugs on the fourth or fifth flush, are we still responsible? At some point you as the consumer must be held accountable for claiming satisfaction by paying and signing for work completed at your home, especially when it addressed the objective of our visit. It is true that you called back later in the same evening of September 8th claiming that the toilet was slow draining again. Our response was to send the technician back over to investigate further with a camera inspection, which we offered at a discounted rate, to inspect any additional concerns. You chose not to take advantage of our offer so to be “relieved of another $250”. You expected extra work to be performed for free. Why would further work above and beyond what we were originally called out to perform be free? Fourteen days later, you called our office to state that you paid a different company $140 + GST for a plunging that took 20 minutes, and you expected a refund from us of $140 + GST. In our opinion, a plunging is not a solution. There are obviously issues with your toilet that you do not care to address, hence the illogical 14 day wait with a non functioning toilet. We would have gladly come out to address the additional concerns, but you chose to pay another company instead of us, a company who you describe in an additional review on this website as being 4 hours late with no phone call and who left your home dirty. Furthermore, when you requested the refund from us, you threatened to write this negative review if we did not oblige, and we are glad you did as DrainWorks has nothing to hide. We are strong believers in honesty and truth, which in this situation is that you wanted further work for free and gave us a bad review for not surrendering to your threats. The true proof of our service shines through the other 274 unbiased reviews on this site from people who beg to differ with you.