In May of 2022 I hired Weather Pro to replace all the windows in my house and I told them that they had to be done by September and the sales rep told me that it wouldn't be a problem. September came and went and they finally called me they wanted to do the install at the end of November, I refused it and put it off until May. When I changed the install date the attitude I got was absolute B.S, they demanded 80% of the money, of course I refused that and I told them that they will get paid when the job is done. On the install date of May 24, 2023 they came to install the windows, but they installed double pane windows when I ordered triple pane. Needless to say I was not impressed so I phoned their office to complain about this and all I got was attitude and a demand for money and threats of putting a Lein against my house and suing me. I told them that I'm not paying for something that I didn't ask for and demanded they they replace the windows and I told them that they aren't getting an f-ing dime until the job is done and done right. They agreed to order new windows and they told me that they will be here by the end of June, well June has come and gone, I phoned again then I was told July 21 and it is now August 11 and still nothing. At this point I'm ready to talk to a lawyer to see what options I have. I want to call in another window company to remove Weather Pro's 2 pane windows and replace them with triple pane. I knew down deep that I should have hired Supreme Windows the little bit of extra money would have been well worth it.

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This is a great company to hire, excellent customer service from all. Joey was our technician and he is a really nice guy, and he did a fantastic job. Joey did quite a bit of work for us, replaced the exterior exhaust cover, fixed one non working fireplace and thoroughly cleaned and tested both of them. Their prices are very reasonable and I will definitely be using them again and referring them to others.

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Company Response

Hi Darin,
Thank you for taking the time to share your experience with our company. Joey is a talented technician and we will pass this along to him!
We look forward to working with you and your circle in the future.
Happy New Year,
Ryan My Fireplace Guy, Ltd.