Ryan My Fireplace Guy Ltd

Left two messages and spoke to assistant/wife on the phone, she promised to call back, again never heard from them. The first time i used them a couple years ago, the service was awesome. Not sure what happened but regardless of how busy you are, you should be able to call potential clients back.

Great job , no issues, efficient got the gas fireplace cleaned! would recommend for future work.

Dane was GREAT! (pun intended) Super fast, knowledgeable, showed us a couple of really important parts, and set us up for success on what we could clean ourselves (ashes) and how often, based on usage, we should have them back. Even befriended one of our three dogs, none of which impeded him in any way. Communication with Kat was quick, direct, always on topic. I would highly recommend this business, and now Ryan is My Fireplace Guy!

My project team recommended Ryan to add a fireplace conversion to my home renovation. The fireplace was beautiful but not what I asked for with respect to heat - it was decorative. The recommendation from them was to remove very expensive tile work and start over at a massive cost or simply to accept it as is. A year later the unit has stopped working completely however due to a family emergency we were not able to address it for several months. I have asked them to resolve it and they simply want to charge me service fees several months out. I would not recommend using them at all and my contractor and designer also no longer use them.

Dane was excellent.
Arrived on time was very respectful of our home and did a thorough service on our fireplace. He then replaced the burner system and cleaned in my Weber barbecue.
We are very pleased with the service and recommend Ryan My Fireplace Guy

Ryan came took out the other gas fireplace and replaced it with a new one, as the other one we had a lot of problems with it and this one looks great ,and works great Ryan is very professional and he takes a lot of pride in his work so if you are thinking about getting a fireplace Ryan is the guy

My first contact was with. Alice whose telephone presence gave me the confidence that I had contacted the right company. Further contact with. Kat gave me that same confidence. The arrival of. Joey ( telephoned first and right on time) was an awesome experience. He tackled the situation with confidence and professionalism. His personality made it a pleasure to have in our home. Well done. Joey. A+ for sure. This company and its staff are to be highly recommended
Ralph. H

Nice to have a working fireplace again after missing it during the Christmas season. The pilot light was not working . Joey came in and got the pilot light kit quickly and then gave our fireplace its first real maintenance job since it was installed. He was very personable and did a great job with it.

We also requested an inspection and repair of our humidifier and Joey put significant effort into this task. It was something that he was not able to fix but Ryan came a couple days later and was able to make the repair.

Great team work from this crew.

Have used this business more than once. Always reliable, professional, & great service. Alice on the front lines is very pleasant to deal with. They sent a reminder the day ahead and the tech called to confirm day off. He was prompt, laid out a drop cloth, explained details about the fan and remote he was installing and cleaned up before leaving.
Highly recommend!

This is a great company to hire, excellent customer service from all. Joey was our technician and he is a really nice guy, and he did a fantastic job. Joey did quite a bit of work for us, replaced the exterior exhaust cover, fixed one non working fireplace and thoroughly cleaned and tested both of them. Their prices are very reasonable and I will definitely be using them again and referring them to others.