Terry from Ajax

We purchased five high-end stainless steel appliances from Tasco for our kitchen renovation. We also purchased an extended warranty program on all five appliances. We have just attempted to place our first service call with TASCO for a repair to our dishwasher. It took the company two days to return our call to set an appointment for service. We were then offered an appointment tommorow - technician to arrive between 8:00 a.m. and 4:00 p.m. or the following day - technician to arrive between 8:00 a.m. and 4:00 p.m My husband or I will have to take an entire day off work to have our dishwasher serviced? R U serious? Completely unreasonable. If we want to continue washing our dishes by hand until mid next week, they can offer us an appointment time with a four-hour window instead of eight hours. Our last set of appliances were purchased at a competitor and extended warranty was fabulous. When required, appointments were scheduled with a private sub-contractor who returned our calls promptly to set exact appointment times. Extra warranty under TASCO's conditions not worth the money for us. Wish we had know this in advance - would not have purchased our appliances from them. Do your research before committing.

This company was a joy to work with. I'm a nervous nelly when it comes to working with contractors of any kind - so many horror stories out there. I have put off many jobs at the house simply because I cannot be bothered with the stress of worrying about resourcing contractors, getting good quality work, and having jobs completed on time and on budget or worse somebody just taking off with my deposit. However, our backyard was in desperate need of a makeover and I just couldn't spend another summer in those dreary surroundings. I stumbled upon Lakeridge Contractors at the Durham Home Show the prior year. I contracted Lakeridge to install a 300 square foot stone patio with seating wall and plant garden. Lakeridge is a very reputable, professional and experienced landscape construction company. (A real business - not some joe blow working out of the back of his truck - here today and gone tomorrow type.) . Mike Pennington did an amazing job on the design of our patio. It is beautiful, creative and unique. The installation crew (three) headed by Joe just awesome They arrived on time each day (5 days), worked long 12 hours days, and seemed to leave just as happy as they arrived. We left our house unlocked so that they could have access to the bathrooms etc. while we were at work with no problems whatsoever. Their workmanship was first class. They carried out all duties as agreed upon in the quote. They were very cooperative in accommodating a list minute decision on our part to increase the size of the patio although I'm sure this put them under timeline pressure. Lakeridge insisted that we not pay them one dime until the work was finished to our complete satisfaction. In fact, it has been a week since the job was finished, and they still have not come by for their money! Now that is real peace of mind. LOVED THEM and highly recommend.

Replaced all windows and doors in our home. Happy with all aspects of purchase and installation. Great people to work with. Our house looks great and our heating bill has significantly decreased since the changes. Our house was recently burglarized and thieves gained entrance to our home by kicking through the front entrance door. The police confirmed that no crow bars or other devices were used to open the door. Was a bit surprised that the deadbolt we purchased from Consumer's Choice would give way so easily and the door be so badly damaged from a kick - not sure what to make of that.