E M from Newmarket

3 of our windows have been leaking (by leaking I mean running down our walls puddling on the floor - I have video and pictures of several separate occurances) since June. Still not fixed - they've been a few times to spray foam around them - because that's water proof. They tried telling us it was our roof - we proved that wrong by jumping through hoops for them by doing a 'sprinkler test' many times. We had no issue with our old windows. We have asked several times to speak to someone in charge, that is yet to happen. On Wednesday we were told there was a meeting that this would be brought up with the owner Vito (who we've been waiting to hear from since September ) regarding our issues. Still no word from that, we were told maybe an inspector will come out and decide who's problem this is (because if certainly couldn't be the installer that caused this by ripping out our old ones and replacing them. In the mean time our dog has plenty of rain water to lap up inside our house. Another issue we've been waiting on since installation in May- 3 sliding doors do not match in colour to the rest of the windows. 'Vito' was supposed to contact us regarding that according to Steve our sales guy... still waiting on that call! We've been more than patient and understanding.. we just want what we paid for and windows that don't leak. There were many issues from the start that you did resolve but this is ridiculous. I noticed Clera actually responds on here (they certainly don't at their head office where I left a message on Sunday ) maybe someone will call now besides Steve who clearly can't help us. Winters coming .... so glad we bought these new energy efficient windows we can help keep the outside a little warmer with !

York Home Improvement Supplies just completed the glass in our bathroom and we couldn’t be happier. The price was great and their installation went very smooth. We would without a doubt recommend their services to anyone looking for a professional job well done. Do yourself a favour and don't waste your time with any other companies, we did and no one could compete with York Home Improvement Supplies cost, service or quality. Thank you Grayson and Dean! We'll be calling you for our next project!