Reviews

10/10

We moved into a new house built in the 50s which had had the panel updated to a 100 amp panel, but they had never upgraded the service from 60 amps. Our insurance company insisted we upgrade that right away so we decided to do the whole thing to 200 amp. I found Nick through online searching and good reviews. He knew what he was doing and made the job an almost seamless experience for us. He handled the booking and paperwork with Toronto Hydro (easily the hardest part of the job he said!) including them changing the date on us. They came the day before to install the new post and whatnot and prepare the area around the panel - remove some wall board and fish the ground wire to the water intake, etc. On the big day they arrived bright and early and oversaw the hydro shutoff and got to work on the panel. I had some heavy gauge extension cords running to my neighbour's outdoor outlet so I was able to keep my computer (WFH) and fridges going during the outage. Nick and Steve and little Nick (who is over 6' tall) were friendly and efficient and they had everything done and in place for the inspector by like 1 pm and hydro was there and hooking us back up by around 2. Nick is just overall a very friendly and funny gentleman and a pleasure to engage with. We have more electrical work awaiting us down the road and I will be sure to hire him again for that when the time comes.

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10/10

We moved in to a new house to discover adorable red squirrels were living in the attic of our single-storey addition. I decided to find a local small operator and settled on this one based on the positive feedback they had here and elsewhere. Scott came promptly, and to my surprise did the lockout / one-way door on the spot. He warned me that if there were young in the house, mine would go from a simple to more complicated problem - with no change in price. He also explained that it would be very obvious if that were the case, as I would have a very recalcitrant and obstreperous mother squirrel loudly informing me of the situation. Fortunately, that was not the case and the poor squirrels were outmatched from the start. I did not hear another scratch in my ceiling from the minute Scott left my house. Scott returned the following week to remove his door and replace it with more chicken wire. I was having the roof done a few weeks later and I got the roofers to flash over the area giving it an elegant finish. There is no problem without a solution and this one, after aggravating me as I viewed it as a bit disingenuous of the vendors, as they surely knew about the tenants before we took possession, turned out to be a simple one. The squirrels are still around, and still adorable, but they are bedding down somewhere else, who knows maybe in someone else's roof. Remember, when you are hiking in the woods with a friend and you encounter a bear, you don't have to outrun the bear. You just have to outrun your friend.

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10/10

We bought a new house but it did not have a gas line to the stove area. We bought a gas stove for a deal on Kijiji, and it sat in the family room while we awaited getting a gas hookup. I identified a local independent plumber/gasfitter with good reviews here and elsewhere, and he came by to assess, and subsequently sent me an estimate. I confirmed the project with him, whence he said he would come by the following week. Two weeks went by and he never showed up, called, texted, nothing. I found Hoerner with a similar search, and they booked me for a visit that week. I told the woman in the office that I was available for cancellation squeeze-in since I work from home. That worked out well, as they called last-minute to come the day before. Clare was friendly and knowledgeable and went around the house identifying the other gas appliances and calculating their load on the gas supply. I had the estimate in my email within minutes of her leaving. I called to book the job, and was fortunate, as they used what was originally my estimate timeslot to come back the next day and do the work. We are delighted with our new stove. When Clare was here I was working in the basement, and actually thought she had left when I heard her footsteps in the family room. I came upstairs to find her laying on the floor in front of the gas fireplace - which we had never figured out how to operate. She lit the pilot light for us and showed us how to control it with the thermostat. I had not even asked her for this favour and was very pleased for her help and impressed with her initiative.

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Company Response

Hi
This is such a lovely review. It is so good to hear that Claire was able light the pilot for your fireplace.
It is so helpful when our clients share their experiences online.
We thank you so much for this review and hope you choose Hoerner in the future.
Thank you
Tracey
Hoerner heating&plumbing
416 463 2573