You heard it here- from initial call to job finished in less than an hour! Here's what happened- I heard some scratching in my home and realized I had a racoon in the chimney. I called Liddle Rascals on the basis of the reviews here on the site, and Scott answered. To my surprise, hold me he was already near the house, and headed straight to my place. In less than an hour, photos of the critter were sent, and with my approval the trap door was set! Scott promised to come back to check that the racoon had safely made his way out of the chimney. Super happy with the service and would definitely recommend Liddle Rascals to others!