Brightstar did a great job on our plumbing but we had an odour that we couldnt identify for months. It turns out it was a design error in our kids toilet. The issue is now resolved.
We switched over to Plaidfox after realizing our renovation job was too large in scope for our original designer and the step up in client services, design, creative thinking, and outcome, was night and day. We absolutely loved our experience working with Plaidfox. We are in love with our home and have them to hugely thank for it.
Super Glass did not complete our job. They took our money and left us with broken, leaking skylights. We are currently in the middle of a lawsuit to try to recoup our losses. Our experience with the company was one unfortunate event after another. Their crew didnt show up to our site for weeks at a time, delaying our construction timeline by several months. When we sent the owner photos of the wood and water damage occurring after his crew left the work half done, and uncovered from the elements, we got an anonymous complaint to WorkSafeBC about our scaffolding (it had never been mentioned by the company before). The issue was addressed the following day and Super Glass continued to no-show for weeks. Finally the owner said he'd come back if we paid another $5k so we reluctantly cut him a cheque as we were desperate to get the completion schedule back on track, and he never returned. After following up countless times by phone with no response, we went to their location and the owner told us to contact his lawyer but then refused to provide his lawyers contact details. We had to take the long painful route of letting the courts settle it. I cant stress enough the headache and unprofessional service we received with Super Glass. We ultimately ended up going with another skylight company. The entire experience has been night and day. The new company did a beautiful job and saved us from our nightmare experience with Super Glass.
