Craig Smith

I hired Carson Dunlop to inspect my home in August of last year. They did a very good job, including finding a slow penetration of water in the finished basement. What impressed me the most is their offer to allow you to continue to ask questions after the inspection has complete for as long as you own your home. I tested this out this week by emailing the inspector and asking him about the attic venting system. He got back to me immediately, having analyzed his photo archive, and answered my questions promptly and thoroughly. I am very impressed with the customer service!!

I chose Payless because Peter took the time to give me an in-person quote. Like many, this was one of the only times we will hire movers in our lifetime (knock on wood), so we did not have experience to draw from to make a decision. Getting to meet Peter face-to-face and look him in the eye, and to see how he responded to my questions gave me the comfort, combined with the homestar reviews, to make the decision to go with Payless. The price was good (not amazing), but it came with a flat fee which gave me some assurance I wouldn't be surprised. I did have concern they would be overly quick and recklass during the move, but they were not in a rush to try to save time at my expense/comfort. They showed up on time. Peter led his crew well. He answered all my questions. I didn't pay until completion. All in all, it was a very good experience on an otherwise stressful day.