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Reviews for Carson Dunlop & Associates - Home Inspection

Average customer rating:
8.5 10 (152 reviews)

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Maryanne in Winnipeg
Maryanne in Winnipeg
1 review Winnipeg, MB
10/10

Condo Inspection

We are from out of town and the inspection was arranged on very short notice for a Saturday morning. Inspector showed us around the mechanical aspects of the condo. He did a very good job of explaining the various shut off valves, dryer vents (who knew that there would be 2!), the heat pump and electrical Lutron system. Each appliance was tested and registered to track for any recalls. Very efficient and professional. Thank you!

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Grant K in Old Toronto
Grant K in Old Toronto
1 review Toronto, ON
10/10

Fantastic Home Inspection!

I have been so impressed with Jim Gibson at Carson Dunlop that I have now used him twice. Both times, my agents have remarked at how good he is compared to the inspectors they normally use. He is incredibly thorough and very thoughtful in his approach. As a result, I have recommended him to a number of my friends and would encourage anyone to take advantage of his expertise.

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CR in Old Toronto
CR in Old Toronto
1 review Toronto, ON
1/10

Pre-sales inspection Horror

We used Carson Dunlop for our pre-sales home inspection. The inspector, Gordon Mathieu, arrived on time and was very pleasant. He spent roughly an hour performing his 'inspection' which was mostly taking photos, and indicated there was nothing, aside from one cosmetic issue, he could find on our fairly new house.
The report he sent us later, however, told a different story: he made the cosmetic issue appear very prominent; he identified issues with the house (sloping, handrails, sump-pump) that were all done to very exacting Toronto building code. We were very disappointed as we expected an inspector to at least know the code. After reading the report a few times, it became clear to me that the report was meant to be marketing for Carson Dunlop other construction and maintenance services, not a representation of the house the way it is.

Their premium price - which was a waste of money - made the sting even worse.

DO NOT USE THE SERVICES OF THIS COMPANY.

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Sarah U.
Sarah U.
4 reviews Toronto, ON
10/10

Carson & Dunlop Home Inspections

I use Lee Reich from Carson & Dunlop for all of my clients' home inspections whether they are selling or buying. They are the most trusted name in the industry. I wouldn't turn to anyone else.

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doc in Toronto
doc in Toronto
1 review Toronto, ON
0/10

Worst inspection waste of money

We hired Carson Dunlop to inspect a 3M dollar home we purchase in Toronto, we also paid extra for the infrared camera which is supposed to detect moisture or leaks. Waste of money. As the inspection did not detect any leaks and a week later it was raining in or living room. Either the inspector is incompetent which i believe he is as he never followed up on my calls.
They say they are available as long as you own your home. but that is bull. They missed major flaws in the tile work in our master bath ,
Would never reccomend this company to anyone.

1 of 5 people found this review helpful.
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Company Response

Hi Doc,
We’re sorry to hear your experience. Unfortunately, we have no record of performing an inspection for someone under the name ‘Doc’. We would be happy to discuss your inspection further and invite you to share your feedback with us so that we can further improve our services. You can reach us at 416-964-9415.

Regards,
Customer Service at Carson Dunlop

jasmin
jasmin
6 reviews Toronto, ON
10/10

inspection

I am going back to 2003 when I had Carson Dunlop do an inspection.
The engineer who did the inspection was very thorough. He explained everything in great details. I then had issues with my basement and I asked for help and Sheila came to do the inspection. This woman climbed al over the place, provided excellent advise and refused to charge. Talk about exceptional service. I then had to go to another inspector recommended by my agent. Unfortunately I could not get Sheilla as she had moved. I regret to this day that I did not use Carson Dunlop and took advise from my real estate agent. One week latter after having bought the house there was a flood and the tiles were placed to hide the mold.
This inspector did not even lift the tiles to check the mold. In future I would not use anybody but Carson Dunlop

1 of 1 people found this review helpful.
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Mike in Richmond Hill
Mike in Richmond Hill
9 reviews Richmond Hill, ON
10/10

Pre Purchase Inspection

We were referred to Walter Collodel by a good friend and we decided to do a full inspection (buyers enhanced package) with an Air quality test.

Mid March 2016 - Walter and Lilja were on time (and we were late) so we went straight into it. We first entered the house with Lilja and Walter went up to the roof to inspect the shingles and skylight. Meanwhile Lilja was entertaining our questions and surveying any possible problem areas. Walter later joined us and gave us a brief report on the status on the roof and then he started walking through the house with us, explaining alot of the critical systems and quirks about about our potential new home. It was very educational and extremely thorough with the IR Thermal camera.

After what seemed to be like 2 hours of walking and talking Walter wrapped up (we had completely run out of questions) and Lilja joined us to report she had collected the samples she needed. We were handed a really nifty home owner's kind of guide to which we still refer to today.

Within the same day, a very detailed report with pictures and recommendations. 4 days after that we received information on the air quality analysis and recall status for all the major appliances.

Our old home inspector absolutely pales in comparison to using Carson Dunlop & Assoc. I think our old house's inspector charge $500, but it was months after that the gas smell he said was perfectly normal resulted in Enbridge red tagging and shutting down our gas line. This time I know more, and feel alot more confident about our purchase. You absolutely get what you pay for, and you can't put a price on your family's safety and peace of mind.

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Company Response

Hi Mike in Richmond Hill, Thank you so much for your feedback on our services! We are so glad that you had a good experience with Walter and that you got some good information out of the process. We are available should you have any questions for the duration of the time that you own the home. So if something comes up at any time that you want some assistance with, just let us know and we'll have Walter get in touch. We appreciate your business and look forward to working with you in the future. Charlotte Dove, Director of Operations and Client Care

Pavel in Richmond Hill
Pavel in Richmond Hill
15 reviews Vaughan, ON
10/10

Found water damage, sellers reduced price!

Thank you thank you Carson Dunlop! A home inspector found water damage and mold in the basement of the house we are buying. Sellers were trying hard to hide it. An inspector also went into great detail what could be the most likely causes of it and what would it take to repair. Sellers reduced the price substantially!

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Company Response

Hi Pavel in Thornhill, Thanks so much for your feedback. We are so glad that you had a good experience and we were able to get you information that helped with your buying decision. WE are here to help should you need us at any time. Warm Regards, Charlotte Dove, Director of Operations and Client Care

Christine in Toronto
Christine in Toronto
4 reviews Toronto, ON
8/10

Very thorough, invaluable information pre-purchase

The offer on our house was conditional on inspection. Our realtor, and a number of our friends, recommended this company. Such an important step when buying a home in Toronto. Our inspection provided an incredible amount of information, easy to understand, very detail focused. We have used the document to help plan renovations and get quotes. It has proven accurate time and time again as we work to renovate our home. We chose to add Themal to our Buyer Home Inspection which really increased the cost but I didn't really feel value added for that. (This might have been because we lucked into a dry basement but even so I wouldn't suggest getting that add on.) The general inspection though was fabulous and we are very happy with the detail, time spent, and proven accuracy. A great company to work with, very supportive.

1 of 1 people found this review helpful.
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Company Response

Hi Christine from Toronto. Thank you so much for taking the time to review our services. We are so glad that you found value in the process. We are here should you have any questions for the duration of the time you own the property. Enjoy your new home! Charlotte Dove, Carson Dunlop

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Carson Dunlop & Associates - Home Inspection

Carson Dunlop is a leading consulting engineering company that has been completely dedicated to the home inspection profession since 1978. We wrote the book on home inspection and are committed to delivering exceptional customer service, one client at a time.

We understand that a great home inspection is just the beginning, so we created our not-for-profit Homeowners Association. Carson Dunlop clients are automatically enrolled in the Association FREE of charge and receive the following benefits:

• FREE technical advice for as long as you own your home

• Accessible and up to date resources on maintaining, repairing and renovating your home

• Access to group savings on a variety of home related products like home insurance and a Home Protection Plan, our
warranty

• Ongoing partnerships and programs to help you protect your investment, and maximize the comfort, efficiency and durability of your home

CATEGORIES
Home Inspection
PRODUCTS
Home Inspections. ecoENERGY Retrofit - Homes Program home energy evaluations. Commercial property inspections. Continuing Education for real estate agents - 11 RECO approved courses. Inspection report writing systems - The Home Reference Book and Home Inspection Report Writing Software Education programs for prospective home inspectors - The Home Study System and programs through Ontario Collelges, Ontario Learn and Private Career Colleges across Canada. Technical articles and publications.
SERVICES
For Home Buyers: -Home Inspection on re-sale homes -Home Inspection for newly constructed homes -Condominium Inspection -Onsite Review Inspection: to assist buyers when a sellers inspection was done -Pre-Offer Inspection For Home Sellers: Home Sellers Inspection Existing Home Owners: General Home Owner Inspection Specialty Services: These services compliment our home inspections, targeting potential areas of concern which fall outside of the scope of a regular home inspection.
BRANDS
Carson Dunlop & Associates Ltd. Carson Dunlop Weldon.
STYLES
Not applicable
SPECIALITIES
Home Inspections for Buyers, Sellers and Existing Homeowners that include: -Home Inspection on re-sale homes -Home Inspection for newly constructed homes -Condominium Inspection -Onsite Review Inspection: to assist buyers when a sellers inspection was done -Pre-Offer Inspection -Home Sellers Inspection -General Home Owner Inspection - Specialty Services: These services compliment our home inspections, targeting potential areas of concern which fall outside of the scope of a regular home inspection.
WEBSITE
http://www.carsondunlop.com
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
52
PAYMENT METHOD
Major Credit Cards - VISA or MasterCard or Certified Cheque or Money Order
LICENSES
Registered Home Inspectors, National Certificate Holders, Professional Engineers, Consulting Enginee
MEMBERSHIPS
OAHI, CAHPI, ASHI, NRCan Licensed ecoENERGY Service Organization
LIABILITY INSURANCE
Yes
DIPLOMAS
We are an accredited Private Career College in the Province of Ontario
PROJECT MINIMUM
Not applicable
PROJECT RATE
Our prices are typically based on the age and size of the home. Our services provide great value for
WRITTEN CONTRACT
Yes
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