We used Carson Dunlop for our pre-sales home inspection. The inspector, Gordon Mathieu, arrived on time and was very pleasant. He spent roughly an hour performing his 'inspection' which was mostly taking photos, and indicated there was nothing, aside from one cosmetic issue, he could find on our fairly new house.
The report he sent us later, however, told a different story: he made the cosmetic issue appear very prominent; he identified issues with the house (sloping, handrails, sump-pump) that were all done to very exacting Toronto building code. We were very disappointed as we expected an inspector to at least know the code. After reading the report a few times, it became clear to me that the report was meant to be marketing for Carson Dunlop other construction and maintenance services, not a representation of the house the way it is.
Their premium price - which was a waste of money - made the sting even worse.
DO NOT USE THE SERVICES OF THIS COMPANY.