Adnan A Mithwani from Calgary

I hired f&A construction to get stamped concrete done for my backyard and the sidewalk. Here is the main issues that have arrived since: 1. I hired the business back in 2021. They promised a complete adequate work and follow-up to repair the cracks and settlement in a year time. The owner Fadi promised all of this. 2. Following this, he completely spoiled and damaged my sidewalk while doing the other sidewalk on the side. There's chips and cracks and damages all over while doing the initial installation. 3. Following the work which was completed, he asked me to pay in cash to avoid paying taxes. I handed him over the 10,000 complete in cash. 4. Following this I kept on calling him regarding the damage repair. He initially denied saying this was concrete stains and just a power wash will do it. But he never came to assess. 5. Multiple phone calls, text messages that went unheard. He was non-responsive and very unprofessional. Quoting different times and dates and empty promises that he will show up. 6. He finally did show up and went assessed the damages. He agreed that there's more than just a power wash and stains. He promised me that he would return before the Autumn ends to repair damages. 7. However, he never returned and the damages remain even to this point. He never returned for the follow-up to repair the cracks and the damages either. 8. Please feel free to check the text messages, screenshots and the images that I'm posting here. I will add further images from my security cameras on what has happened.. 9. Cherry on top, he dismantled my backyard door and never put it back together again. I had to hire another professional to put the backyard door back up again after 3 months. 10. I would avoid this company by a mile. We are a bunch of unprofessionals, they deceive, they would never follow a professionally back up again. And if anything happens do not count on them. 11. I have all the security videos with me, however, due to the restrictions I cannot add them here. Thank you.

I have been really happy with AtlasCare. Been with the company for 2 years & every time the service has been exceptional. I am on the Optimum protection plan and happy to continue with it. However, I do feel the 43/Month a little high but it is quality service. Thank you Atlas Care.

I contacted Atlas Care to install an Air Conditioner Unit at my residence. Mr. Jeff was the person who supervised all the services carried out at my place. They gave me a good deal which included: 1. York Air Conditioner 13 Seer 2. 1 Year Satisfaction Guarantee on the Unit 3. 10 Year Parts & Labor 4. 2 Years Advantage Plan on my Furnace & AirConditioner Everything went smooth on the installation & I want to give credit where it's due. The people carrying out all the Installations were really professional at what they do. The 1st problem came after 2 days when the A/C didn't even cool the house. The Technician came in and found out that they forgot to adjust the fan speed on the Air Handler. During this time I noticed that the final agreement didn't even mention the 2 Year Advantage Protection Plan anywhere, however it was on the Quotation. I called Jeff, he picked up and said he will look into it and contact me first thing in the morning. I never got a call again. Now comes the big part (2nd Problem). The A/C started making these sparks, I called AtlasCare and they told me to turn it off on a really hot day of July. The next day the technician shows up and he finds out that the chipboard (or chipset) has gone bad and they will order a new one. I told them that I was on the Advantage Plan and I am at least covered for 700 bucks to whatever the cost is. This is where it got really messy. AtlasCare told me that I was never on the plan and it's a mistake on my part. I have to pay for the part on full or they cancel the order. I demanded to talk to somebody senior. He told me that we dont give protection plans on anything not purchased from us. I was really angry the way I was treated. I called Jeff and he assured me that I was on the plan and he will solve the problem. 3 days later, AtlasCare told me that the part has come in and the technician will come in the following day. I was kept in dark all this time whether I still got my protection plan or not, as Jeff didn't call me back. The good news was that I was on the protection plan and they did deduct 700$ out on the part, the bad news was that they said it's only for 1 year. I have called Jeff 3 times since then and asked him to please look into this matter and send me a copy of the agreement. I never got the call back. No follow-up on the old customer calls. Let's get some new people in. I still don't what happened of my request. I did get a call 3 days ago for the tune up as winter is coming up. All I would say is always make sure you read the whole agreement and merely not depend on words. I would still recommend AtlasCare but I am giving it a rating of 6 because of the problems I had to see.

This is the end of the season and my lawn still looks the same. I have been really disappointed with the services carried out on my lawn with Doctor Green. I had really high hopes of seeing the green. But the greater hurt comes from the false promises given to me one after the other just so that I say Yes to accept the services. I spent 350+ for the services, all to say that I may never recommend the service to anybody else. I am sorry for being harsh on your services, but its only the truth. Thanks, Dr. Adnan A. Mithwani