Reviews

10/10

This is my second time moving with Augusta Movers and I am even more impressed this time around! We moved from a detached home in Aurora to a detached home in Newmarket. The team of 4 arrived 20 minutes early and were friendly and efficient. They worked really well together as a team, communicated well, and took care with all our belongings. We also booked a second smaller move from a storage unit to our Newmarket home. This was my 12th move in the last 20 years and I must commend Augusta Movers Inc. for being the best movers I have ever used. They really helped minimize the stress so often associated with moving and I give them my highest recommendation.

Approximate cost of services:
$2,500.00
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Company Response

We are thrilled! Thank you for being a loyal customer and for being so appreciative of our work!
We invest in our employees because they are the people who get the job done. We will continue to better ourselves and become one of the fastest growing industry leaders.

All the best!
Augusta Movers Toronto team

0/10

I contacted Fresh Cleaning Service to do a move-in clean last week of a single detached home. We have a severe cat allergy and the previous owner had cats. Speaking to Kara, a 5-hour clean was recommended based on the size and state of the home. On the date of service, one cleaning lady was sent to clean the home. The date of service was 2 days prior to our move-in date. When I came the following day to inspect the premises, there was still dust on the walls in the living room, none of the kitchen cabinets, drawers, or countertops had been cleaned (there was a dead fly still in the cupboard), the inside of the fridge and freezer shelves and debris in the drawers, the top of the fridge was dusty, the chair rails on the main level were dusty. My credit card had already been charged for the clean when I contacted Vanessa regarding my concerns. Vanessa told me they could have the same cleaning lady come to finish the job, at the hourly rate the following week. In the meantime, we moved into a dirty home. In turn, I was blamed for the incomplete clean because I followed their recommendation for a 5-hour cleaning limit. Fresh Cleaning Service provided an unacceptable and substandard move-in clean. For any high stakes cleaning jobs, I would look elsewhere.

Approximate cost of services:
$230.00
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Company Response

Hi Maysann-Yee.
While we appreciate your review, it is both misleading, and incomplete. We simply could not get the home all done in the 5 hour limit you gave us. We didn't even get to the walls or the kitchen because of this limit. On top of that, your husband was there, told us what to clean, and was extremely happy when we left with the job done.

We gave you a quote for 5-7, never 5 hours, based on the size and condition of your home(We have the quote available to look at). Our cleaner did the very best she could with the inadequate amount of time you allowed her, based on your budget. If you had allowed for the 5-7 hours you were quoted, the entire job would have been completed.
We offered to finish the job, but you wanted us to do that for free. That's simply not a fair expectation or request.
We are sorry you are disappointed, but we would have been happy to complete the job had you increased the time/budget allowed for us to do so. We are unwilling to work for free.

10/10

I had Augusta Movers move my family into our new home in Aurora from Ballantrae. Dinko, Justin, Specs, & Gabor were excellent. They were knowledgable, efficient, and friendly. Very professional. They took care of my belongings and they finished on schedule and the estimate was spot on. I used Augusta again in a smaller move the following week. I would highly recommend Augusta Movers. Thank you guys!

Approximate cost of services:
$1,700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you for your positive review on our services May!
We train hard to be one of the best and to be able to provide not only damage free moves, but also to be as efficient as possible in our work. By using the latest technology in estimating our jobs and using the latest GPS systems to get to our customers, we have achieved great success with providing accurate estimates.
Thank you for your generosity and for being so great!
All the best from all of us here at Augusta Movers Toronto!