Reviews

9/10

Furnace was broken and was calling around for services. No one seems to be available, including Renato. However, he was genuinely making a conscious effort to help over the phone. He attempted to problem solve through various methods and called back multiple times to check up. Unfortunately, furnace still not working, but I was impressed with Renato's effort to help despite not being able to come. For that I commend him for his service. Thank you again.

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Company Response

thank you very much for nice review so you solve you problem today

0/10

WARNING!! DO NOT BUY FROM PRIMONT! This is by far the worse experience of my life and I have never encountered so much headache. I regret every ounce buying from Primont and they ruined my experience buying my first home. They have very poor service and material used for the home is crap. We were rushed upon closing and there were so many defects with the home. Many basic necessities were not completed, including heat, hot water, shower etc. The items on our PDI is so long since there are abnormally more things that needed to be fixed. Every time you bring up problems to the customer service, they either denied or argued with you, or just simply state "that are nothing we can do", or "sorry, no we won't be doing that". The trades Primont used are not consistent and quality varies between homes. I had many major issues, but according to them, "it is up to code" so we are not going to do anything about it, despite it is clearly a mistake, even admitted by trades people that worked on it. Repairs take a very lengthy time and they sure did not seem to care. It was a lot easier to have someone else where come in to fix it for you than going through the builder. I am guessing that might be one of their tactics to have you tired out from going back and forth with them that you give up and fork it out yourselves. Even their own service people said they would not buy from Primont, and pretty much EVERY SINGLE contractors they used told me that this is the worse site and worse builder and they would not buy from Primont personally. Their customer service people, Julia and Robert not helpful at all. They indicated items are fine when all they do is sit in their office. During my initial PDI, I could not believe what was said to me when I was complaining - "you gotta understand, you did not purchase a million dollar custom home, so you kinda get what you paid for". REALLY??! My home still cost me half a million and I can understand it being smaller than a million dollar home, but quality should not lack, and who says that anyway!? I was shocked and did not know how to respond. If anything, I probably get paid more and my home is probably more expensive than yours! This has been by far the worse experience ever. It is very unfortunately that there are such bad builder out there, and a lot of times, we are stuck buying from a certain builder because of location etc. I laugh every time I hear their commercial on the radio, saying how it's people first and this and that...what BS.

4 of 5 people found this review helpful.
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Company Response

Hi Annoyed Homeowner, This is Robert George the Service Manager at Primont Homes and I am very sorry the experience of purchasing your first home was not a pleasant experience. We do take customer service and deficiencies very seriously and we have since increased the number of staff in our Service and Customer Service department to help alleviate these problems. I am very sorry you were treated rudely during your PDI that never should have happened. I do appreciate your honest feedback so we at Primont Homes can fix the problems we are having in the Service and Customer Service Department. If you would like to discuss this further with me please call me at 905-770-7002 ext 827 or via email at Robert@primonthomes.com