Primont Homes

Builders
2-25 Brodie Dr Richmond Hill ON L4B 4W6
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Primont Homes
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30%

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Reviews for Primont Homes

Average customer rating:
2.8 10 (55 reviews)

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Private User
Private User
Private User reviews Richmond Hill, ON
2/10

Waited 3 1/2 years for my closing

Waited 3 1/2 years for my closing, they passed every date that was on the contract. Not honoring terms on contract for the property on Veterans Dr Brampton, bought Urband Town, including furnace and air conditioning, in the contract now had to sign a lease agreement for these against my will or I wouldn't be given the keys. This extra contract can cost me an extra $12k that I was not expecting. No help from customer service, no help from lawyers. The only good thing that has come out of this all sub contractors I've deal with so far have been very friendly same with the sight manager.

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Private User
Private User
Private User reviews Brampton, ON
0/10

Dont know how they are in operation

I've read reviews and help back so far but today I've decided to just air out their dirty laundry.

Sure delays happen i guess, i had to wait over 2 years as well.

However, what is in their control. they just do a complete sh*t job of. Customer service is straight horrible, you will not get a timely response and nothing will be ever presented openly. You will have to continuosly ask for information and updates. Got a issue? Have patience as you're going to need alot of it, they will not get back to you. You will never get a hold of the rep you're suppose to be directly dealing with and will have to escalte to the manager or whatever his title is. He gets back to you promptly.

Next, the construction was crazy bad, I am not sure how building code allows this, once I have time and energy I will be investigating this with Tarion and whichever body that oversees builders. My house practically had walls that were completely slanted to the point that the plug socket could not be screwed on and they left it like that. We've asked for some upgrades and they said it was the first time, and they never even bothered consulting with us and did they own thing. Clearly they messed it up and after alot of back and forth it was obvious how the job was not done as agreed to and they had to redo everything while we lived inside. Not sure why they are unable to send an email out and do a small consultation if unsure rather than winging it.

And they have the audacity to present you the home in that manner. How would you feel if you bought a car and the side mirror is dangling off or a tire is flat. Would you accept that and feel pleasant abt the purchase. I dreaded the day i had the PDI and since then its been the same...only thing keeps me sane is not to expect anything from them and just hope nothing else happens.

Unable to handle whats in their control: construction and customer service.

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Private User
Private User
Private User reviews Vaughan, ON
0/10

NEVER GET A HOUSE WITH THEM

Primont homes is the worst builder ever. DO NOT buy from them. Delays after delays. and when you finally get the house everything was in such poor quality, and then MORE delays to fix them. and their customer reps don't give a s*** and there's nothing you can do.

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Dmitry in Richmond Hill
Dmitry in Richmond Hill
1 review Richmond Hill, ON
0/10

Woodbridge

I moved one week ago.l am living with broken windows and none painted walls!no customer service.It is unbelievable !nobody comes and fixed..Rob on PDI promised fixed all problems until closing,but nothing had done

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Shahnaz in Richmond Hill
Shahnaz in Richmond Hill
1 review Richmond Hill, ON
0/10

Town house

Don’t buy the new home from this builder I have a lot of issues.The issues on pdi has not been resolve properly my laundry room was incomplete and they have to come after two months to fix I have to pay to another person to fix it. How can you wait two months for something like thatDaniela is looking after the problems very uncompetitive person never return the emails phone sometimes return after 24 hours very rude. Never buy the air condition from them in the end you are paying 7000 for 2tone air I condition. I never enjoy it’s just the headache I bought with my own money. A lot of things are hidden poor customer service.

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Boris in North York
Boris in North York
1 review Toronto, ON
2/10

Delays, delays and more delays

Development that was supposed to take 18 months (closing date set Fall of 2016) since the contract signing is now 36 months into development and is still far from being completed. The closing date has been changed 5 times and is now set as Fall of 2018 (24 months AFTER the initial 18 months. 42 months total). Being fed up with this, the builder allows reassignment to another buyer.. for $50,000!

This is insanity!

1 of 1 people found this review helpful.
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Giulia in Richmond Hill
Giulia in Richmond Hill
1 review Vaughan, ON
0/10

RUN in the opposite direction!!

Do yourself a favour and RUN dont walk in the opposite direction from any site this sorry excuse for a builder has their name attached to. Bought in 2014 in the Renaissance Townes community and just received yet another delay delaying our house TWO AND A HALF YEARS past our original closing date. As of right now, our house is framed, shingled and closed in with Windows yet they still feel they need an additional 7 months to deliver our home. Absolutely no sense of urgency and even less respect from this builder. To add insult to injury, they are so terrible at planning that they moved closing dates up for homes set to close in the summer and moved dates back to the fall for homes set to close in January. Since purchasing our home we've gotten engagaged, married and were currently expecting. It is taking me less time to GROW A HUMAN than it's taking them to build our house. Primont you suck!!!!!!!

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Vaughan, ON
0/10

Renaissance Townes of Woodbridge

Purchased our townhome in Jan 2015 - closing in Jul 2016. Delayed closing until Nov 2016. Further delayed until May 2017. Again further delayed until Sep 2017. Yet again further delayed until Feb 2018 with a firm date. Received another delay notification with yet another firm date of Apr 2018. Seems like we put our money in a sinkhole and this "home to raise our family in" is nonexistent. Highly frustrated and living in limbo with a young child and no home to call home.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Hamilton, ON
0/10

Seasons Caledon

Save yourself the aggravation! Go with another builder
Really trying to comprehend why this builder can't get it together and deliver their homes on time. One or two delays I can understand, but several delays which turns into YEARS of waiting from original closing is NOT ACCEPTABLE. Do they realize people plan life events around the closing of a new home???? Primont is messing with people's lives...customer service staff are not helpful at all. How is it that every month that passes, you have still been applying for city permits? Absolute nonsense. DO NOT TRUST THIS BUILDER WITH ONE OF THE MOST IMPORTANT PURCHASES OF YOUR LIFE!

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Richmond Hill, ON
0/10

Been 2 years, and still no home

We are in the same situation as the person who wrote "Been 2 years, and still no home" review. It been 2 years and our home has been delayed 4 times. We are renting as well and primont homes have not started digging the basement. This is worst builder we have dealt with, we still don't know when they will get the building permits and start. There should be a way to hold those builders accountable like a class action suit.

2 of 2 people found this review helpful.
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More about Primont Homes

As a family-owned homebuilder with over 40 years of experience, Primont Homes is committed to providing the highest quality and value to all our homebuyers. Prime locations, elegant design, superb craftsmanship and unrivaled customer service have made Primont a leading and trusted name in the industry. We know that every ...
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